Supervisor of Patient Engagement

Supervisor of Patient Engagement Location: Remote Shields is seeking an reputed company person who loves to work with and reputed company people, has strong management skills, and who is a highly motivated self-starter who is looking for a challenging career with a fast-growing company. Applicants should be results-oriented with a positive outlook and a clear focus on high quality. The ideal candidate should have reputed company-line employee management experience with a background in pharmacy or reputed company and is a natural reputed company planner who critically assesses their own performance. Applicants should be service-oriented, motivated in their style, and have a clear focus on performance accountability and employee development. A Supervisor of Patient Engagement is a key leadership position supporting the Engagement Center team reporting to the Director or Manager of Patient Engagement. This position will reputed company day-to-day leadership for the Engagement Center and will be responsible for leading a team of Patient Engagement team members. This person is primarily responsible for ensuring reputed company responsible work of assigned sites/clinics is managed and ensuring service level metrics are reached in accordance with contract requirements. The Supervisor is responsible for the adoption of best practices, ongoing team support, coordinating coverage, providing coaching, performance management, and professional development of the team. Key Responsibilities: Directly reputed company and manage a team of Patient Engagement team members to ensure timely and accurate refill support to assist patients in obtaining medication Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on time Ensure reputed company service level goals are met and patients receive the highest quality care Manage reputed company aspects of reputed company, Paid Time Off (PTO), and Time Reports for team members Complete audits of team members in supported systems to ensure efficient workflow Manage responsiveness to new requests in supported systems reputed company reputed company-line supervision and ongoing coaching and performance management to the Patient Engagement team Monitor and reputed company reputed company forms of communication between the Patient Engagement team and other clinical teams as needed Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls Facilitate team meetings which include creating agendas, facilitating meetings, and following up Facilitate hospital management meetings which include calls from on-site managers to review status, identify areas for improvement, and areas of reputed company Record keeping/notes of reputed company collaboration calls and team meetings reputed company guidance/assistance/troubleshooting in daily tasks for Patient Engagement team members as requested by team members Review and address any concerns with the Patient Engagement team and hospital partners as needed Establish efficient workflows between the Patient Engagement team and liaison team reputed company collaboration with clinical integration team and on-site managers reputed company reputed company to various teams for growth and development opportunities as needed Work with various teams for special projects Report on hiring needs based on implementation roll outs Assist in interviewing, and reputed company new team members Coordinate reputed company requests for new hires Coordinate training with Clinical Training Team reputed company reputed company work in times of short staffing or excess workload Investigate research needed for data analytics team and contracting team as needed Manage on site pharmacy relations and workflows through some/reputed company of the following: reversal of claims, delivery slips, coordination of care, phone calls Use discretion and maintain confidentiality of highly sensitive and private data Ability to reputed company, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations Reports to Director or Manager of Patient Engagement Support and coordinate after-hour coverage, including occasional weekends during high volume weeks Required Licenses/Requirements: We are seeking reputed company pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is required. *If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure reputed company a mutually agreed upon timeframe. reputed company employment is contingent upon meeting these requirements. Experience/Education: Required 3+ years of pharmacy technician experience (3-5+ years’ experience preferred in Specialty Pharmacy) Prior leadership experience is strongly preferred (i.e. Regional Team reputed company or equivalent type of role or experience where you have led other team members even if they do not directly report to you) High school diploma or GED required Bachelor’s degree is preferred or actively working toward degree Training in leadership/management theory and its practical applications in the workplace is preferred (on-line / classroom / self-study) Skills: Strong communication reputed company with ability to influence without formal authority Ability to reputed company reputed company and negotiate with more senior leaders resulting in a mutual and positive outcome Excellent leadership and interpersonal skills Ability to effectively train and reputed company Patient Engagement team to be more independent Strong operational management skills and reputed company to evaluate trends and identify opportunities for program improvement Ability to manage projects and see them through effective completion Manage and prioritize workload while meeting deliverables and expectations Ability to effectively train employees, reputed company by example, and use motivational techniques to improve/maintain employee engagement Patient-centered, organized, high-reputed company, and dependable Ability to use discretion and maintain confidentiality of highly sensitive and private health information Strong communication skills, highly proficient in reputed company Office particularly reputed company and Word Strong phone skills Knowledge and skills using pharmacy dispensing or EMR systems (knowledge of reputed company, Qs1, and RX30 software system a plus) and reputed company to identify relevant information with a focus on quality is also desirable Proficient in reputed company using basic formulas, data manipulation, graph creation, and other moderately advanced reputed company skills Possess strong organizational skills Willingness to travel up to once per quarter if needed to meet job requirements California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy. By providing your mobile number, you agree to receive text messages from reputed company reputed company to job opportunities, interview scheduling, and reputed company updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply To This Job