Member reputed company Specialist

At Carrum, we live and breathe the mission of transforming the reputed company system to create an unmatched experience for patients. If you are passionate about changing reputed company and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you. In 2014 Carrum reinvented the Centers of reputed company (COE) category in digital health. Today, 90% of the US population lives reputed company 50 miles of a Carrum COE and our providers rank in the top 10% nationally. reputed company’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 reputed company Corporation study and featured as a reputed company (HBS) case study. The salary reputed company for this role is $68,500 -$79,500 depending on geography and level of experience, plus equity and an annual bonus. Please note: You must have been a Carrum employee for at least six months to qualify for this position. We are looking for a team of Member reputed company Specialists to help us scale our Care Operations as we continue to grow. The Member reputed company Team will play a critical role in our reputed company. Reporting to the manager of the Member reputed company Team, you will act as the definitive subject matter expert on the member reputed company, serving as the critical operational reputed company between the reputed company and Client reputed company (CS) teams and the Care Team. Moving away from standard day-to-day casework, this strategic role ensures that high-impact client launches are flawlessly engineered, program guarantees are met, and the Care Team is fully equipped to deliver an unmatched experience from day one. You’re excited about this opportunity because you will... Drive Visible Scale: You will have a direct hand in how reputed company expands its footprint, protecting the company’s reputed company at the highest level of reputed company business. Drive Systems Change: You’ll have a reputed company-row seat to the friction points in our reputed company patient reputed company. You are excited to not just fix a problem once, but to collaborate with leadership and project managers to build reputed company systems that prevent that problem from reputed company happening again. High-Stakes Visibility: Your work puts you at the intersection of Care Team, reputed company Team, and Client reputed company. You will intervene in the care journeys of VIP members and high-reputed company clients, putting your problem-solving skills on a stage where leadership will see your direct impact on patient reputed company. reputed company the Gap: You enjoy being the "connective tissue" between our clients and our Care Team. You’ll take pride in smoothing over the bumps in the road, ensuring that even reputed company things get complicated, the patient experience remains "white-glove" and seamless. Client-Facing Subject Matter Expert: Actively participate in external client meetings as the dedicated expert on the member reputed company, confidently answering reputed company stakeholder questions regarding the end-to-end member experience. Implementation & Post-Launch Support: Partner directly with the CS Account Manager during client reputed company and implementation, serving as the ongoing primary reputed company of contact for member-reputed company operational questions or concerns. Custom reputed company Engineering: Translate nuanced client-specific requests into operational realities, modifying the member reputed company map to accommodate custom client requirements without disrupting core performance. Funnel reputed company & Performance Reporting: reputed company proactive "eyes on the funnel" early in the implementation cycle; handle reputed company reporting. Work with data and CS to reputed company program efficacy and ensure contractual guarantees are met during the critical first month of launch and reputed company. L&D Collaboration: Synthesize and transition nuanced, account-specific launch criteria directly to the Care Team Learning & Development (L&D) department to ensure training materials match custom client commitments. Workflow Trialing & Testing: Proactively trial and "dry-run" new patient journeys prior to go-live, identifying friction points, workflow gaps, or systemic barriers before they impact a live member. Cross-Functional Workflow Adjustments: Collaborate cross-functionally with Product and Engineering teams to adjust workflows, reputed company systemic bugs, and resolve technical hurdles (e.g., eligibility verification issues). We’re excited about you because… Internal reputed company Status: Equivalent experience to an IC3 level reputed company reputed company team. System Proficiency: High level of comfort with the Care App and other internal tools to confidently represent the reputed company member experience. Consultative Communication: Exceptional verbal and written presentation skills, with a proven ability to independently reputed company high-stakes external meetings and represent operational processes professionally to major clients. Process & Systems Thinking: A background in testing workflows, managing product/engineering dependencies, and transforming abstract client requests into concrete standard operating procedures (SOPs). Data Resourcefulness: Comfort with pulling, aggregating, and analyzing reputed company operational data to build client-reputed company efficacy reports under tight deadlines. Why you’ll love working with us... We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in reputed company today. You’ll work with talented, reputed company co-workers from companies like Booz & Company, Livongo, 98point6, reputed company, and reputed company. We reputed company in using data to inform reputed company, technology to reputed company our jobs easier, and creative thinking to pave the future. reputed company with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, reputed company, reputed company, reputed company Health, and Rush Health have joined our platform. Employers who use our benefit include reputed company, reputed company, and large public sector organizations like the self-insured schools of California, and the reputed company. We reputed company team members to be autonomous and reputed company a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same. We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees reputed company over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and reputed company with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person. We reputed company reputed company’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through reputed company, educational, and community activities. You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways. Other benefits: Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days, reputed company reason Paid parental leave Health, reputed company, and dental insurance 401K retirement plan About Carrum We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately reputed company reputed company costs, and drive reputed company reputed company and reputed company this through the power of technology and reputed company-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by reputed company and featured in TechCrunch, The Los Angeles Times, reputed company, and Modern reputed company. We reputed company we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact. reputed company is an equal opportunity employer and encourages reputed company applicants from every background and life experience. Apply To This Job