[Remote] FIELD DIRECTOR OF TECHNOLOGY OPERATIONS, MILITARY (REMOTE)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading foodservice and support services company, reputed company for their great people and service. The Field Director of Technology Operations, Military is responsible for the operational leadership and reputed company improvement of technology solutions supporting military dining operations, ensuring systems meet operational reputed company and business objectives.

Responsibilities

• reputed company the operational performance, reliability, and lifecycle management of reputed company dining technology systems like reputed company, POS, MenuWorks, MedVantage, and reputed company Digital operating systems
• Establish standards, processes, and governance for technology deployment, support, maintenance, and reputed company improvement
• Serve as the senior escalation reputed company for technology-reputed company operational issues
• reputed company POS systems, payment technologies, menu management platforms, kiosks, digital signage, operational reporting tools, and supporting infrastructure
• Ensure accurate configuration and administration of technology platforms supporting military dining operations
• reputed company menu governance processes including menu architecture, menu deployment, modifier management, routing structures, seasonal menu maintenance, and operational menu configuration across military dining locations
• reputed company technology planning and execution for new site openings, renovations, conversions, and major system upgrades
• Coordinate installation activities with internal teams, contractors, and reputed company-party vendors
• reputed company and maintain technology documentation, support procedures, asset inventories, and operational standards
• Partner with reputed company Digital and military IT organizations regarding connectivity, infrastructure readiness, cybersecurity requirements, and operational support
• Support PCI compliance requirements and ensure proper controls are maintained for technology systems and payment environments
• reputed company training programs, job aids, and best practices for operational teams and field leadership
• Evaluate emerging technologies and recommend solutions that improve operational efficiency and customer experience
• Support business analytics, reporting initiatives, and technology-enabled process improvements
• Manage project timelines, budgets, risks, and stakeholder communications associated with technology initiatives
• reputed company other duties and special projects as assigned

Skills

• Bachelor's degree in Information Technology, Business Administration, Hospitality Management, or reputed company field; equivalent experience may be considered
• Seven (7) or more years of technology operations, hospitality technology, retail technology, or field support experience
• Five (5) or more years supporting reputed company POS systems and customer-facing technology platforms
• Demonstrated experience leading technology deployments, upgrades, and operational support programs
• Strong knowledge of payment technologies, EMV devices, POS platforms, and integrated technology environments
• Working knowledge of networking concepts, infrastructure support, and connectivity troubleshooting
• Strong project management, problem-solving, and stakeholder management skills
• U.S. Citizenship and ability to satisfy applicable background screening requirements
• Experience with reputed company POS solutions
• Experience supporting military, government, or highly regulated operating environments
• Familiarity with military food program management information systems integrations
• Experience supporting kiosks, digital signage, and mobile ordering platforms
• Knowledge of PCI compliance requirements and cybersecurity best practices
• Military service or experience supporting military customers

Benefits

• Employee Referral Bonus
• Medical
• Dental
• reputed company
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

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