Experienced External Support Engineer – Bridge Between Content Teams and Tools Engineering

At arenaflex, we're on a mission to revolutionize the way we create and deliver content to our users. As a key member of our External Support Engineer team, you'll play a vital role in bridging the gap between our content creation teams and the tools engineering team. If you're passionate about technical support, problem-solving, and collaboration, we want to hear from you.

About arenaflex

arenaflex is a global leader in the entertainment industry, known for our innovative approach to content creation and delivery. With a strong focus on innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible. Our team is made up of talented individuals from diverse backgrounds, all working together to create an exceptional user experience.

Job Summary

As an External Support Engineer at arenaflex, you'll be responsible for providing technical support to our content creation teams, creating reference materials and training programs, and solving complex issues with tools and workflows. You'll work closely with our tools engineering team to identify and resolve issues, and partner with other engineers to develop tools and processes that improve efficiency and quality.

Key Responsibilities

* Provide technical support to content/external teams in regards to use of content tools

• Create reference materials and provide training to get external teams up to speed with the toolset
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users
• Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
• Advocate for tools, workflow improvements, and suggestions from external teams
• Partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplify reliability, accountability, and professionalism in all work-related interactions

Skills and Abilities

* Ability to read and understand C# code

• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Experience with Jira, Confluence, or other defect tracking software
• Familiarity with Agile development methodologies
• Strong collaboration and communication skills

Education and Experience

* Computer Science or related degree, or equivalent work experience

• Experience supporting a live service or tool environment
• Unity 3D game and tool development experience
• Experience with iOS and Android mobile development
• Familiarity with cloud-based services and APIs
• 5 years' experience in delivering production-level code in a professional environment

Work Environment and Culture

As a remote employee at arenaflex, you'll have the flexibility to work from anywhere, at any time. Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and collaborations during this time. We're a collaborative and dynamic team, and we value open communication, transparency, and feedback.

Compensation and Benefits

At arenaflex, we offer a competitive salary range of $150,000 - $325,000, depending on your location and experience. We also offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. Our compensation is based on market indicators and takes into account your specific job family, background, skills, and experience.

Career Growth Opportunities

As a member of our External Support Engineer team, you'll have opportunities to grow and develop your skills, working on complex projects and collaborating with talented engineers. We're committed to helping you achieve your career goals, and we offer training and development programs to support your growth.

How to Apply

If you're passionate about technical support, problem-solving, and collaboration, and you're looking for a challenging and rewarding role, we want to hear from you. Please submit your application, including your resume and a cover letter, to our careers page.

Note

arenaflex is an equal opportunities employer, and we welcome applications from diverse candidates. We're committed to creating an inclusive and supportive work environment, and we're proud to be a leader in the entertainment industry. Apply for this job