Experienced Senior Learning Specialist – Driving Excellence in arenaflex Business Customer Service

At arenaflex, we're committed to revolutionizing the way we learn and grow. As a leading innovator in the industry, we're seeking a highly skilled and passionate Senior Learning Specialist to join our Amazon Business Customer Service (ABCS) Learning Delivery team. If you're a seasoned professional with a knack for creating exceptional training experiences, we want to hear from you.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's dedicated to empowering our customers and employees alike. With a strong focus on innovation, customer satisfaction, and employee development, we're constantly pushing the boundaries of what's possible. Our ABCS Learning Delivery team is at the forefront of this effort, and we're looking for a talented Senior Learning Specialist to help us drive excellence in our training programs.

The Role

As a Senior Learning Specialist, you'll play a critical role in shaping the learning experience for our Customer Support Associates. You'll be responsible for leading and supporting a team of up to 30 Associates, providing coaching, development, performance, and engagement to ensure their long-term success. Your primary focus will be on delivering exceptional training experiences that meet the diverse needs of our Associates, using a range of modalities including self-directed, instructor-led, virtual, and experiential learning.

Key Responsibilities

As a Senior Learning Specialist, you'll perform the following tasks:

Supervise structured learning metrics and oversee results

for the assigned territory and region, ensuring that our training programs are meeting their intended goals.

Manage live performance metrics end to end

for the assigned territory, providing insights and recommendations to improve Associate performance.

Conduct learning sessions on new processes

and deliver various training courses, including continuous learning, new hire batches, transfer batches, and more.

Maintain data and analysis through reports on Excel

, providing actionable insights to inform our training programs.

• Ensure completion of new hire training programs, coaching, and other performance improvement programs on time, meeting our high standards for quality and timeliness.

Partner with operational stakeholders

as a key point of contact for the Learning Experience team, ensuring seamless collaboration and communication.

Identify and certify learning coaches

, providing them with the skills and support they need to excel in their roles.

Lead individual improvement projects

to enhance business performance, driving quality and learning metrics that meet our high standards.

Conduct chime sessions and classroom sessions

to stakeholders, providing insights and recommendations to improve our training programs.

Essential Qualifications

To be successful in this role, you'll need:

2+ years of experience in training delivery roles

, with a proven track record of creating exceptional learning experiences.

1 year of experience in Customer Service or customer service-related work experience

, with a deep understanding of the challenges and opportunities in this field.

Proficient computer skills

, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and instructional software.

Highly accurate and fluent in Japanese and English

, with strong spoken and written accuracy and fluency in both languages.

Flexible to work within a 24/7 x 365 days global team

across a variety of time zones, with a willingness to adapt to changing circumstances.

Knowledge of adult learning, content design, and facilitation

, with a passion for creating engaging and effective learning experiences.

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

Experience as a trainer, corporate training specialist, or related position

, with a proven track record of success in these roles.

Project management skills

, with the ability to supervise multiple projects and prioritize tasks effectively.

Strong ability to multi-task

, with a willingness to adapt to changing circumstances and priorities.

What We Offer

As a Senior Learning Specialist at arenaflex, you'll enjoy a range of benefits, including:

Competitive salary and benefits package

, with opportunities for growth and development.

Flexible working arrangements

, including remote work options and flexible hours.

Opportunities for career growth and development

, with a focus on employee development and succession planning.

Collaborative and dynamic work environment

, with a strong focus on teamwork and collaboration.

Access to cutting-edge training and development programs

, with a focus on innovation and continuous improvement.

How to Apply

If you're a motivated and experienced learning professional looking for a new challenge, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job