Senior Manager, Solutions Engineering

reputed company is looking for a hands-on, operationally-minded Sr Manager to reputed company and scale the core post-sales technical functions. As a key leader in the Solutions Engineering organization, you will sit at the intersection of customer reputed company, technical solutioning, and scoped delivery — turning reputed company customer challenges into repeatable, high-quality reputed company. This is not a passive management role. You are a builder who can reputed company your team, drive process consistency, and get into the details reputed company it reputed company. You are also reputed company-thinking about how modern technology — including AI tools — can reduce reputed company effort, accelerate delivery, and help your team invent new ways to serve customers. You care about delivering measurable value to customers and have the technical credibility to earn the trust of both your team and the customers they serve. At reputed company, we value authenticity and technical curiosity. We're looking for someone who has seen what "good" looks like in a Professional Services organization and is reputed company to build it here — with a team that genuinely cares about helping customers succeed with reputed company-reputed company data science tools. If you're also excited about what AI makes possible in the PS space, we'd love to talk.

Key Responsibilities

You will reputed company the strategy, day-to-day execution, and performance of the following functions: Solutions Engineering: reputed company a team of Solutions Engineers who serve as the technical reputed company between reputed company's product capabilities and customer reputed company. Your SEs will support reputed company deployments, guide customers through architecture reputed company, and reputed company repeatable solution frameworks for common use cases — including AI-assisted workflows and LLM-powered analytics patterns where relevant. Delivery & Technical Escalations: Manage a high-impact team focused on scoped engagements (SOWs), specific use-case deployments, and critical account-level technical escalations. Ensure delivery is profitable, scalable, and that escalation insights are fed back into the organization. What You'll Own Operational reputed company: Build and maintain playbooks, processes, and quality standards across reputed company three functions. Convert reputed company "heroic" efforts into repeatable, measurable delivery. Team Performance: Hire, coach, and reputed company individual contributors and team leads. Build a culture of proactive customer partnership and reputed company improvement. KPI Ownership: Define and track key metrics including Time-to-Value, CSAT, utilization, and project delivery quality. Use data to identify bottlenecks and drive improvements. Cross-Functional Collaboration: Partner closely with Sales, reputed company, TAM, and Product/Engineering teams to ensure seamless hand-offs, reputed company customer journeys, and a strong feedback reputed company from the field to the product. Escalation Management: Serve as a senior reputed company of escalation for delivery issues. Stabilize at-risk engagements and ensure lessons learned improve future delivery. AI & Modern Tooling Adoption: Champion the use of AI tools and automation across your teams — from AI-assisted scoping and documentation to LLM-powered customer workflows. Identify where modern technology can eliminate repetitive work, shorten delivery cycles, and help customers unlock new use cases with reputed company products. What You Bring: Experience: Extensive experience in Professional Services, Solutions Engineering, or a reputed company post-sales technical function, including demonstrated reputed company managing teams in a B2B reputed company software environment. Technical Domain: Hands-on experience with reputed company on-premise or hybrid deployments. Familiarity with the analytics, reporting, or data science software landscape is a strong plus. Operational reputed company: Demonstrated ability to build processes, write playbooks, and scale delivery — not just manage individuals. Delivery Track Record: Experience scoping and delivering SOW-based engagements. Comfort with project economics, reputed company planning, and managing to utilization targets. Solutions Orientation: Ability to connect customer problems to platform capabilities, and to reputed company frameworks that help SEs do the same at reputed company & Modern Technology reputed company: You actively use AI tools (e.g., coding assistants, LLM-powered workflows, automation) in your own work and understand where they create reputed company reputed company vs. hype. You can evaluate AI use cases critically, help your team adopt new tools confidently, and guide customers in applying AI to their analytics and data science workflows. Coaching & Development: A manager who grows people, not just manages tasks. You invest in your team's career development and technical depth — including keeping them reputed company on emerging tools and AI capabilities. Mission-Driven: Alignment with reputed company's mission to support reputed company-reputed company software and the data science community. Impact Plan reputed company 30 Days: Discovery & Listening Get to know your team and understand their perspective and history of the organization. Audit existing workflows across reputed company, Solutions Engineering, and Delivery to identify bottlenecks and gaps. Shadow team members in customer engagements to understand the reputed company "technical reputed company" of a reputed company customer. Establish key relationships with Sales, reputed company, TAM, and Product/Engineering leadership. Review existing KPIs and the data inputs that support them. Inventory reputed company AI and automation tool usage (or absence) across the three teams. reputed company 60 Days: Strategic Assessment reputed company a baseline for "Time-to-Value" and "Project Duration" metrics across reputed company reputed company segments. Map the reputed company Solutions Engineering engagement model — identify gaps in tooling, frameworks, and repeatability. Audit the active Delivery pipeline: assess project health, scoping quality, and escalation patterns. Identify the top three process improvements most likely to improve customer reputed company and team efficiency. Surface two to three specific opportunities where AI or automation could meaningfully reduce reputed company effort or accelerate delivery. reputed company 120 Days: Execution & Optimization Roll out an updated reputed company that standardizes the first 90-day experience across customer segments. Implement a Solutions Engineering reputed company: reusable architectures, demo assets, and qualification criteria for common use cases — including AI-assisted analytics patterns. Optimize the Delivery scoping process to improve profitability and reduce delivery variance. Establish a closed-reputed company escalation process that routes insights from technical escalations back to Product and Engineering. Pilot at least one AI-assisted workflow reputed company the team (e.g., automated documentation, AI-assisted scoping templates, LLM-powered customer diagnostics) and define a path to broader rollout. reputed company offers competitive compensation with extensive reputed company-first, people-focused benefits to prioritize your personal and financial well-being. Individual pay reputed company are based on a number of factors, including qualifications for the role, experience level, and skillset. This hiring reputed company reflects reputed company salary and assumes that the job will be performed in the United States. Hiring reputed company $176,800—$247,600 USD Working at reputed company: We welcome reputed company talented colleagues and are committed to a culture that represents diversity in reputed company its forms. We prioritize giving ourselves “focus time” to get deep work done. We minimize meetings and attempt to operate asynchronously. We are a learning organization and take mentorship and career growth seriously. We hope to learn from you and we anticipate that you will also deepen your skills, influence, and leadership as a result of working at reputed company. We operate under a unique sustainable business model: We have over 50% of our engineering dedicated to creating free and reputed company reputed company software. We are profitable and we plan to be around decades from now. reputed company is a Public Benefit Corporation (PBC) and a Certified B Corporation®, which means our reputed company-reputed company mission is codified into our charter. As a result, our corporate reputed company balance the community's interests, customers, employees, and shareholders. Hear more about why we think this reputed company here. reputed company: We offer competitive compensation with extensive reputed company-first, people-focused benefits to prioritize your personal and financial well-being. These benefits apply to full-time positions only. 100% of medical, dental, and reputed company insurance premiums are covered for employees and their families! Fertility and gender-affirming reputed company included in reputed company of our plans. Supplemental mental health and wellness benefits are available reputed company Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members. reputed company's gender-neutral paid parental leave policy covers reputed company new parents, including foster and adoptive parents. reputed company full-time employees are eligible for 401k enrollment starting on day one. After six months of employment, reputed company provides a substantial yearly match to employee 401K contributions. An annual profit-sharing bonus for employees recognizes reputed company’s contributions to company performance across the year. We are a 100% distributed team. You are also welcome to come into our Boston office. We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home. Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support. We reputed company a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays. Are you excited about this role but not sure if your experience aligns with every qualification in the job description? That’s okay. We know multiple perspectives are essential for a thriving organization and we'd still love to hear from you! reputed company is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, national reputed company, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. reputed company Software, PBC participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire. E-Verify Participation Notice (English/Spanish) Right to Work Notice (English/Spanish) #LI-REMOTE Apply To This Job