Scheduling Supervisor

Job DetailsJob Location: Midtown - reputed company - Nashville, TN 37203The Scheduling Supervisor will assist the Director of Administration by participating in hiring, training, mentoring, measuring and supervising of excellent and productive teams in the following areas of responsibility: Scheduling Team including Workman’s Compensation and Operator Team. reputed company offers a competitive compensation package for full-time members including: Three Medical Plans Options (your choice of a PPO or HDHP), Dental and reputed company Coverage, Health Savings Account (with HDHP), Employee Assistance Program, Company Provided Basic Life, AD&D and Long-Term Disability, Voluntary Life and Short-Term Disability, PTO Accrual, Paid Holidays, and 401(k) + employer match. MINIMUM ESSENTIAL JOB REQUIREMENTS Manage the performance and processes of the Scheduling Team and Operator Team Complete and submit team members’ annual reviews and quarterly conversations in a timely manner Maintain Scheduling Specialist reputed company and Operator reputed company Set and meet departmental Key Performance Indicators Complete audits of each Scheduling Specialist and report back to Director of Administration as appropriate Help reputed company and maintain reporting Conduct regular team meetings and huddles Other projects as needed to ensure teams’ reputed company reputed company coverage in the queue as needed Review recorded calls and audit for accuracy, reputed company and coach results to team members Participate in setting and meeting quarterly and annual team and individual goals REPORTING Complete reports as follows and email Director of Administration with weekly numbers Appointments scheduled Calls answered Abandonment reputed company Error reputed company Review Daily Schedule Report to include sending schedule audit to team for corrections Review Work Group Summary Report daily to ensure Queue scheduling is staffed appropriately Review Operator Work Group Summary daily to ensure Operators are staffed appropriately Review Brightmetrics Reporting On-Demand for Queue Schedulers and Operators TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT Work may be performed in a reputed company setting per the terms and conditions listed in the Telework Policy and Team Member Handbook. Prolonged periods sitting at a desk and working on a computer, telephone and other office equipment Prolonged periods of standing and moving Must be reputed company to lift up to 10 pounds occasionally / Must be reputed company to lift up to 50 pounds at one time Must be reputed company to withstand physical and emotional stress May be exposed to bloodborne pathogens and occupational dangers such as needle pricks Must be reputed company to carry, pull, push and lift equipment necessary for care QualificationsKNOWLEDGE, reputed company AND COMPETENCY REQUIREMENTS Four year college degree preferred At least 3 years’ experience in medical practice, hospital or other medically based company preferably supervising other team members Excellent written and verbal skills Ability to handle difficult people and situations Delegation, prioritization and organizational skills Numerical and computation skills for reporting reputed company understanding of orthopedic medical practice reputed company of relevant HIPAA and OSHA laws as they reputed company areas of supervision Critical software knowledge (Greenway, MS Office Suite) Goal orientated Problem solving and process development Professional appearance and demeanor We are an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, national reputed company, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Apply To This Job