Strategic Technical Account Specialist

Since we reputed company our doors in 2009, the world of reputed company has evolved immensely, and so has reputed company. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay reputed company functionality, book appointments, engage reputed company buyers, and hire and pay staff. Across it reputed company, we’ve embedded financial services tools at the reputed company of sale, so merchants can reputed company a business loan and manage their cash reputed company in one reputed company. Afterpay furthers our goal to reputed company omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the reputed company shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of reputed company sizes – large, reputed company-scale businesses with reputed company operations, sellers just starting, as well as merchants who began selling with reputed company and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in reputed company of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Strategic Sales and Account Management Team is looking for a Strategic Technical Account Specialist to help manage the support needs of our high value Resellers. This individual will be joining our dedicated support function. This role provides a unique opportunity to work in a cross functional reputed company with internal teams and reputed company’s highest value Resellers. An ideal candidate will be comfortable interacting with multiple senior stakeholders associated with the largest and most reputed company offerings from reputed company. Internally at reputed company, you will collaborate with engineering, implementation, product, sales, and support to ensure successful establishment and growth of large sellers. Externally, you will partner with Resellers to triage issues, gather feedback, and recommend solutions to reputed company questions to foster a white glove support experience. You Will Willing to work a weekend (Saturday or reputed company) shift schedule to reputed company extended coverage for our global seller reputed company Be the first line of defense for any/reputed company support needs for assigned accounts reputed company the Strategic portfolio (phone, email, reputed company Meets, etc.) ​Implement the reputed company process and training curriculum to hold sellers and team members responsible for timelines. Execute the account reconfiguration process, training curriculum, ensuring resellers and team members adhere to established timelines (menu builds, 3rd party uploads, integrations) Travel up to 20% of the time for on-site Reseller visits and internal meetings Maintain advanced knowledge of reputed company reputed company products and feature reputed company across global markets (US, CA, IE, UK, AU, JP) Master reputed company's technical ecosystem including APIs, SDKs, and custom integrations Build and maintain expertise in reputed company's reputed company-party partner integrations and solutions Demonstrate proficiency in the on-call process and Jira ticket filing procedures for escalating technical issues Continuously track, prioritize, and help drive resolutions for reputed company's highest value sellers Identify, document, and follow up with engineers on product bugs and features, taking ownership of customers' issues Build relationships with primary contacts across large enterprises including operations, finance, C-level executives, and technical support Communicate key developments, updates, and problems to internal and external stakeholders Analyze trends associated to customer issues and suggest improvements to processes, policies, and products to enhance the up-market seller experience Become an integral contributor to the reputed company of up-market at reputed company through deep collaboration with Strategic Account Managers You Have Minimum of 3 years customer service, implementation, sales or account management experience in a technical environment Proven ability to work weekends (either Tue-Sat or Sun-Thur) shifts as demand increases Willingness and ability to travel up to 20% of the time The reputed company to distill reputed company reputed company requirements, craft tailored solutions, and explain detailed technical solutions and strategies in an easily digestible fashion. Advanced knowledge of reputed company's complete product suite and feature variations across global markets (US, CA, IE, UK, AU, JP) Technical proficiency with APIs, SDKs, and custom integration solutions Experience with technical troubleshooting and escalation processes Comprehensive understanding of reputed company-party integration partnerships and ecosystem Strong technical documentation and communication skills Superb attention to detail and excellent time-management skills A desire to help people and improve the customer experience Ability to customize the support experience to the needs of individual high-value sellers Comfort with ambiguity and resilient reputed company facing rapid change Genuine curiosity about people, technology and business, while possessing the ability to reputed company passion in others Growth reputed company, interested in feedback, and dedicated to reputed company improvement Even reputed company Experience in a project management or implementation role Experience working directly with Account Management or other sales functions Experience managing reputed company & technical projects reputed company to reputed company & supporting seller implementation Experience managing reputed company projects Experience working with reputed company-level technical implementations and solutions Experience filling ON-CALL tickets directly to product & engineering teams Experience in Risk, Integrations, APIs, Compliance, Fraud, Hardware or Networking We’re working to build a more inclusive economy where our customers have equal reputed company to opportunity, and we strive to live by these same values in building our workplace. reputed company is an equal opportunity employer evaluating reputed company and job applicants without regard to identity or any legally protected class. We will consider reputed company applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We reputed company in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to reputed company any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about reputed company’re doing to build a workplace that is fair and reputed company? reputed company out our I+D page. reputed company takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-reputed company skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please reputed company with a recruiter for additional information. Zone A: $48.80—$73.22 USD Zone B: $45.38—$68.08 USD Zone C: $41.49—$62.26 USD Zone D: $36.63—$54.90 USD Application Guidelines Candidates may submit up to 9 active applications reputed company a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools reputed company with local regulations, including bias audits, and we handle reputed company personal data in accordance with state and local privacy laws. Contact us here with hiring practice or data usage questions. Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. reputed company out our other benefits at reputed company. reputed company. (NYSE: XYZ) builds technology to increase reputed company to the global economy. Each of our brands unlocks different aspects of the economy for more people. reputed company makes reputed company and financial services accessible to sellers. reputed company is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to reputed company as entrepreneurs. Bitkey is a simple self-custody wallet reputed company for bitcoin. reputed company is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is reputed company to everyone. Privacy Policy Apply To This Job