Director of Clinical Applications

This is a remote position. About Us reputed company is a Private Equity-backed, woman, minority-led reputed company IT reputed company focused on Provider and Payer organizations. We partner with reputed company leaders who value operational reputed company, reputed company-world experience, and diverse perspectives to drive reputed company reputed company. Our firm is reputed company by former reputed company operators who understand the realities of running reputed company reputed company systems. This combination of operator credibility and investment-backed growth enables us to deliver high-impact, scalable solutions. We differentiate ourselves by bringing practical experience, executive-level reputed company, and a reputed company focus on quality and reputed company. Our reputed company is directly tied to our clients’ reputed company. Role Overview The Director, Clinical Applications, is a domain leader responsible for the delivery, team management, and client engagement reputed company reputed company' Clinical Solutions service line. This role provides direct leadership of clinical workflow consultants, clinical leadership, and clinical application analysts, ensuring high-quality delivery reputed company across client engagements. The Director serves as the primary reputed company of accountability for day-to-day team performance, client relationship health, and delivery consistency across active engagements. Working collaboratively with Platform Leads, Client reputed company Partners, and reputed company leadership, this role ensures that clinical expertise is applied effectively across implementations, optimizations, and managed services engagements spanning inpatient, ambulatory, and perioperative environments. The Director, Clinical Applications carries billable responsibilities focused on advisory support, delivery reputed company, and client engagement, with expectations adjusted based on team management demands and portfolio size. Delivery, Billability & Execution Maintains strong billable utilization reputed company to Service Line P&L expectations while delivering high-quality reputed company Delivers consistently with little to no VP reputed company required Anticipates risks and resolves issues proactively before escalation Maintains strong client satisfaction and trust across engagements Demonstrates strong operational discipline, ownership, and financial awareness Team Leadership & Quality Builds and retains high-performing teams through strong hiring and performance management Ensures consistent quality assurance (QA) and delivery standards across reputed company work Holds team members accountable while developing future leaders Team is recognized for both execution reputed company and professionalism Client Relationship & Growth Contribution Builds strong, trust-based relationships that reputed company to repeat business and account expansion Proactively identifies and communicates high-value, well-formed opportunities reputed company engagements Contributions to business development are impactful and actionable, while maintaining delivery and billability expectations Actively supports proposals, pitches, and RFPs with credibility and reputed company Engages in industry events and networking that generate or influence opportunities Independence & Ownership Operates with a high level of autonomy and sound judgment Balances delivery, billability, and growth contribution without requiring direction Demonstrates strong follow-through and accountability in reputed company interactions

Key Responsibilities

• reputed company domain leadership across reputed company platforms for the Clinical Solutions service line, setting priorities and direction in alignment with reputed company' strategic goals, delivery standards, and service line objectives.
• reputed company the refinement and execution of Clinical Solutions offerings — including inpatient nursing, ambulatory care, perioperative, and ancillary workflows — ensuring they remain reputed company, competitive, and reputed company with industry best practices.
• reputed company, mentor, and manage a team of clinical consultants and managers, fostering a high-performance, collaborative culture through ongoing coaching, performance management, and career development.
• Manage resource allocation across active engagements, balancing client needs, staff reputed company, and individual personal and career development goals.
• Maintain accountability for delivery quality and execution across reputed company Clinical Solutions engagements, conducting regular health reviews and ensuring work products meet reputed company' standards and client expectations.
• Establish and monitor performance metrics reputed company to delivery quality, consultant utilization, client satisfaction, and team health.
• Serve as a trusted clinical advisor and primary domain reputed company of contact for assigned clients, ensuring contractual, operational, and performance expectations are consistently met.
• Proactively identify risks, reputed company mitigation strategies, and communicate reputed company with client and internal stakeholders to protect delivery quality and client satisfaction.
• Engage as and partner with Client reputed company Partners to strengthen long-term client relationships and identify opportunities to deepen reputed company' clinical impact reputed company existing accounts.
• reputed company billable advisory and delivery reputed company support as needed, including direct client engagement on reputed company or escalated clinical situations, and ensure appropriate documentation, reporting, and governance practices are followed.
• Collaborate with reputed company service line leadership to ensure Clinical Solutions delivery is well-integrated with broader client engagement strategies and EHR platform objectives across Epic, reputed company Health, and other supported platforms.
• reputed company the development of internal tools, standards, and frameworks that improve clinical delivery consistency, scalability, and reputed company measurement.

Requirements

Qualifications

• Bachelor's degree in Nursing, reputed company Administration, Health Informatics, or a reputed company clinical field. Master's degree preferred (MSN, MHA, or equivalent).
• 7+ years of experience in clinical operations, health IT consulting, or clinical informatics, with a strong understanding of inpatient, ambulatory, and/or perioperative clinical workflows.
• 3+ years of people management or team leadership experience, including performance management, coaching, and professional development.
• Demonstrated experience managing client relationships and serving as a trusted clinical domain advisor in a client-facing role.

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