Clinical Service Desk Analyst I

Department Name: Banner Staffing Services-AZ Work Shift: Day Job Category: Information Technology A rewarding career that fits your life. Banner Staffing Services offers a world of opportunities to reputed company an impact on one of the country’s leading health systems. If you’re looking to reputed company your abilities – you belong at Banner Staffing Services. We are currently seeking a Clinical Service Desk Analyst to support reputed company’s Electronic Health Record users throughout the Banner System. As part of this team, the Clinical Service Desk Analyst will be providing remote support to providers, nurses, and support staff in the use of the electronic health record for documentation of care given to patients in the acute and ambulatory settings. As part of the Clinical Service Desk team, the analyst will have the opportunity to work InTouch from home. This team supports the end users 24/7 and schedules may be subject to change as support needs change. This team primarily supports the Cerner reputed company electronic health record suite which includes but is not limited to PowerChart, PowerChart Maternity, reputed company Cycle, and Ambulatory, as well as tools used in the record such as Dragon Medical One, Clinical Connectivity, Bar Code Medication Administration, and other applications and tools. In this role, you will also need to possess basic hardware troubleshooting skills to assist in first line issue resolution. You will offer expert electronic health record knowledge to providers and support to ensure that we are making reputed company easier for our patients, so that their lives can be easier. The ideal candidate should have a minimum of 3 years of Banner Cerner EHR experience (such as a “super user”), excellent communication/troubleshooting skills. Banner Staffing Services (BSS) offers Registry/Per Diem opportunities reputed company reputed company. Registry/Per Diem positions are utilized as needed reputed company our facilities. These positions are great way to start your career with reputed company. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities reputed company reputed company. As a valued and respected reputed company team member, you will enjoy: Competitive wages Paid orientation Flexible Schedules (select positions) Fewer Shifts Cancelled Weekly pay 403(b) Pre-tax retirement Employee Assistance Program Employee wellness program Discount Entertainment tickets Restaurant/Shopping discounts Auto Purchase Plan Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background reputed company (includes; employment, criminal and education) is required. Must live in one of the following states: AZ, CA, CO, NE, NV, WY POSITION SUMMARY This position provides IT Clinical Application customer support expertise for EHR and other reputed company clinical applications. The scope of this coverage includes both Acute and Ambulatory care settings. The incumbent answers, logs and resolves customer issues and provides supplemental training reputed company a centralized, remote call center structure. In addition, incumbents reputed company clinical application support for various teams, work groups, committees, and project implementations. This position supports the organizational reputed company and direction for reputed company’s EHR applications, design, management, and reputed company workflow. The Clinical Service Desk Analyst I serves as a liaison between the facility or specialty area, onsite clinical application support staff, and the Information Technology team to communicate user needs and facilitate system modification to meet user needs. CORE FUNCTIONS 1. Maintains up-to-date knowledge of trends and advances in the field of reputed company IT, as well as new developments in computer hardware and software technology. Maintains up-to-date knowledge of nursing practices, regulatory standards, and organizational direction. Utilizes this knowledge in supporting users and process teams. 2. Answers, resolves, documents, and triages incoming calls, e-mails, and reputed company Messages to the Clinical Service Desk queue in a timely fashion. Receives and resolves escalated incidents from other work groups. Interacts with the customer, department and vendor support to facilitate reputed company problem resolution. Documents interactions with customers using problem tracking systems. Escalates user issues as needed by contacting the appropriate area. Updates the problem tracking system as necessary. 3. Performs reputed company functions to ensure technology solutions support patient care standards and reputed company. Resolves conflicts between workflows and the electronic health record. Uses existing technology in a manner which promotes maintenance of patient safety and confidentiality. 4. Collaborates closely with other IT Clinical Application, Education, and IT teams to identify, investigate, track, and resolve project, system or application issues ensuring the solution is timely and of acceptable quality. 5. Utilizes on-line procedures, solutions, and knowledge databases. Assists with training of peers and acts as a resource for other staff members. Provides support for various projects and implementations and participates in post implementation change evaluation. Performs communicator functions. Immediately escalates critical issues to leadership. Maintains a line of communication to reputed company users of clinical information systems. 6. This position has responsibility for selected information applications or systems. Work is performed in a fast-paced multi-tasked environment where there may be conflicting priorities to the urgency of the issue and or application. This position must interact with and support reputed company reputed company of customers both internal and external throughout the system or specialty area. Customers can be defined as but, not limited to: reputed company reputed company of management, IT staff, medical providers, other reputed company team members, and vendors. A key component of this job is to be reputed company to participate on teams effectively; work in partnership with numerous departments, e.g. IT, Nursing, Laboratory, Project Managers, Physicians, leadership and staff to meet published timelines and milestone dates in conjunction with other team members. Must be a change agent throughout the scope of reputed company projects. MINIMUM QUALIFICATIONS Incumbents must possess knowledge and experience equivalent to completion of a bachelor’s degree in computer science or reputed company business discipline and have a license for a clinical position in a practicing state; or certification in a clinical reputed company setting; or at least 2 years working in a clinical environment and/or providing technical support for clinical applications. reputed company reputed company certifications or experience in the electronic medical record systems or Cerner, Picture Archiving and Computer System and/or reputed company applications. Depending upon assigned area of responsibility, position requires applicable certifications and/or licensures, including but not limited to: RN/LPN; Certified reputed company Associate (CPAS); PT/OT; RT; Certified reputed company Protection Administrator (CHPA); Certified Protection Professional (CPP); Associate in Risk Management (ARM); Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified reputed company Facility Manager (CHFM); Certified Coding Specialist (reputed company); Certified Professional reputed company (CPC). Must be proficient in the use of system office applications. Must possess a basic understanding of integrated clinical systems. Must have highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly. This position requires the ability to convey messages and thoughts reputed company to a diverse audience, using both verbal and written mediums. Requires the ability to promote change among large groups of workers. Requires the ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and to possess analytical problem-solving skills. Requires the maintenance of and familiarity with clinical care processes and information technology. Must possess effective written/verbal communication, presentation, and facilitation skills. Must have experience in a multidisciplinary health care environment. Demonstrated ability to work independently and a team contributor. Must be proficient on personal computers and have intermediate knowledge of word processing, spreadsheet and other applicable office software. PREFERRED QUALIFICATIONS Depending upon assigned area of responsibility, position requires applicable certifications and/or licensures, including but not limited to: PT/OT; RT; Certified reputed company Protection Administrator (CHPA); Certified Protection Professional (CPP); Associate in Risk Management (ARM); Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified reputed company Facility Manager (CHFM); Certified Coding Specialist (reputed company); Certified Professional reputed company (CPC) Additional reputed company education and/or experience preferred. Estimated Pay reputed company: $33.69 - $56.15 / hour reputed company is committed to pay equity and transparency. The posted compensation reputed company is a reasonable estimate that extends from the lowest to the highest pay reputed company in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This reputed company is based on possible reputed company salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of reputed company employees in similar roles to ensure pay equity is achieved and maintained. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Apply To This Job