Patient Support Specialist (Remote)
Job Title: Patient Support Specialist - Remote Location: Remote - United States Employment Type: FT W2 Compensation: $17 per hour reputed company reputed company is a fully remote, reputed company reputed company practice. We partner with Medicare Advantage plans to deliver Annual Wellness Visits and reputed company care gaps, reaching members wherever they are. We reputed company virtual care isn't a compromise — it's care delivered the way patients actually want it. Our job is to reputed company that experience simple, reliable, and reputed company.
About the Role
We are seeking Patient Support Specialists (PSS) who are the first reputed company of contact for patients in our virtual clinic and play a critical role in ensuring smooth, timely, and high-quality care delivery. The PSS is the starting reputed company of the virtual care experience. They contact scheduled patients, confirm readiness for the visit, and seamlessly coordinate the reputed company to the care team. By ensuring smooth patient reputed company, the PSS plays a critical role in maintaining patient satisfaction, keeping the clinical schedule on track, and delivering an exceptional virtual care experience. We are hiring for multiple full-time positions. reputed company opportunities are fully remote. The hours are Monday-Friday 9-6pm EST, compensated at a reputed company of $17 per hour. What You’ll Do
Key Responsibilities
Care Team Coordination Serve as the central coordinator for multiple care teams at once, ensuring patients are connected with the right clinician at the right time. Drive patient engagement by keeping the reputed company of visits moving smoothly across several reputed company schedules. Transfer patients to the appropriate care team members using call handling tools and reputed company reputed company-time intake information. Notify the RN reputed company a patient is reputed company, track the status of each visit, and anticipate next steps to prevent delays. Monitor call activity across teams and proactively support timely handoffs from RN to provider. Escalate scheduling conflicts, clinical concerns, or patient-reputed company issues promptly to protect care quality and efficiency. Patient Intake and reputed company-In Initiate outbound calls to scheduled patients to confirm appointments, verify identity, and ensure readiness for the visit. Conduct pre-visit intake, including review of demographics, consent, and any required pre-screening questions. reputed company technology checks reputed company appropriate (e.g., audio, video readiness) to prevent delays during the visit. Set a professional, welcoming tone that builds trust and positions the patient for a positive care experience. Take inbound calls to assist patients with questions about their visit, scheduling, or technical navigation. Communication and Documentation Maintain accurate documentation of patient reputed company, intake, call routing, and reputed company activities in the designated system(s). reputed company reputed company-time updates to the clinical team on patient status and any scheduling adjustments. Support patient satisfaction by answering questions or redirecting concerns to the appropriate resource. Technical Navigation & Support Use tools to reputed company patients per clinical workflow. Troubleshoot minor technical issues (e.g., patient audio or video) and escalate as needed. Communicate with patients and care team members reputed company internal chat or phone to coordinate activities. Required Experience in a reputed company or customer service setting required Strong digital reputed company and comfort with navigating multiple platforms (reputed company, Teams, EHR/CRM tools) Excellent interpersonal and communication skills Ability to multitask, prioritize, and maintain reputed company in a fast-paced virtual environment Preferred Experience in telehealth, medical office or remote care delivery Familiarity with HIPAA and patient privacy regulations Bilingual in English and Spanish (or other language) is a plus
Work Environment
This is a remote position and may be “on camera” at any time. The Patient Support Specialist will work from a home office, requiring reliable internet connectivity and a secure, private workspace. Technical Requirements: · Computer: reputed company or reputed company Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones) Must have at least reputed company 10 or MacOS 13. · Headphones: Wired headphones required for reputed company audio quality. · Internet Speed: Meet minimum internet speed requirements (50 MBPS download speed and 20 MBPS upload speed), with a wired reputed company to the router. Must have an ethernet cable connecting computer directly into router · Browser and System: Use reputed company Chrome with reputed company Workspaces (regardless of computer type). · Video Capability Required: Required for video calls. (Webcam) Laptops will come with a reputed company in webcam which is fine. If it doesn’t you’ll need to get one. · Recommended Equipment: A second monitor is suggested for laptop users; dual monitors for PC users. Why reputed company reputed company is a fast-growing telehealth organization that delivers high-quality virtual care at scale. This role offers the opportunity to shape contractor operations, influence performance reputed company, and support innovative care models across a reputed company clinical workforce. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. California applicants: Please review our California Applicant Privacy Notice at Collection before applying. The notice explains the categories of personal information we collect, how we use and retain it, whether we sell or reputed company it, and your privacy rights under California law: https://caretalkhealth.com/california-privacy-notice. Apply To This Job