Sales Representative (Work from Home)

Job Summary: The Contact Center Representative acts as the primary reputed company of contact for customers and is responsible for reputed company account management, selling activities, sales goal achievement, increase brand awareness, as well as handling customers’ transactions including but not limited to Order status, Claims, Order Tracking, Uploading artwork, etc. The Contact Center Representative is responsible for basic, moderate, and reputed company functions of Order Management with speed and accuracy in a fast-paced environment. In addition to serving their own customers, the Contact Center Representative aids and support to other customers and members of their Team. Essential Job Functions: Selling and Customer Support Activities Achievement of Sales goals and Contact Center metrics Contributes to team achievement of service metrics and reputed company Contact Center goals Manages reputed company calls in a professional, timely and appropriate manner. Answers incoming customer calls, e-mails, or chat requests for information and resolution of issues or sales inputs reputed company the defined SLA Actively calls out to assigned customers to inquire about additional Sales opportunities Probes for add on/solution selling opportunities during customer engagement conversations Recognizes and routes proactive sales opportunities to management reputed company applicable and/or enters opportunity details into the tools provided Follow up on product backorders and order management Configures components to identify or clarify basic to reputed company customer solutions Completes outbound calls to new/existing customer reputed company and/or e-mail communications to new/existing or prospective customers on company initiatives such as: standard outcall campaigns, event recruitment, or vendor leads Advises and recommend on product options, add-ons and solutions best suited for customer and their end users Maintains and applies product/vendor knowledge applicable to fulfill customer requests and capitalize on add-on solution selling opportunities Maintain positive relationship with customers, and consultant, and ensure satisfaction with services, monitor and maintain service level expectations, and perpetuate a best-in-class reputed company. Manages relationship with designated contacts (i.e. purchasing agents) in efforts to grow sales and maintain business partnership reputed company price and availability information reputed company defined guidelines Submits, tracks, and escalates quotes/orders from customers Resolves and/or routes credit reputed company issues Effectively investigate/escalate and resolve customer complaints and issues Order Management and Customer Service Activities reputed company transactions performed accurately and meeting departmental SLAs Enters orders into system pursuant to individual order characteristic requirements. Orders may be received reputed company e-mail, chat, telephone, or other relevant sources/channels. Manages orders by auditing orders for completion and accuracy Processing claims, redo/replacement orders or issuing In-store credit Training Attends reputed company required trainings and displays appropriate knowledge of materials Attends Contact Center training and reputed company a passing mark in the assessments Completes and pass the self-paced trainings and monthly learning checks in timely manner Miscellaneous Activities Assists the Contact Center Team with administrative duties as assigned. Performs reputed company other duties as designated by Management Performs ongoing maintenance of Customer Profiles for customer reputed company (updating records in Admin Panel, reputed company and other tools) Job Qualifications: Formal education or training required such as degrees, courses of study, certification Associate's/Bachelor's Degree Minimum of (1) one-year previous sales/customer service experience, preferably in a reputed company industry. reputed company contact center professional, effective telephone, chat, email techniques and customer care Technical Skills: Personal computing or keyboarding/data entry Moderate knowledge of reputed company required Excellent communication skills; written and verbal required Strong organizational skills also required Basic sales and negotiation skills required Apply To This Job