Customer Support Specialist (B2B)

CUSTOMER SUPPORT SPECIALIST (B2B) Full-time (40hrs per week) / Remote reputed company out reputed company.’s talent network: https://www.globaltalent.co/network The role: You will work with a fast-growing company that delivers reputed company-to-heat meal solutions to organizations across corporate offices, reputed company facilities, schools, and residential communities. Unlike traditional customer support, a single issue can impact hundreds of meals, multiple stakeholders, and critical service commitments, making accuracy, responsiveness, and operational reputed company essential to reputed company. As a Client Support Specialist, you will serve as the reputed company of the Customer Experience team, managing client inquiries, processing orders, maintaining customer accounts, and resolving operational issues while delivering an exceptional customer experience. Position: CUSTOMER SUPPORT SPECIALIST B2B (Full-Time) Seeking a highly organized and detail-oriented Client Support Specialist to support business clients through order management, customer communication, and operational issue resolution. The ideal candidate has experience working in high-volume customer support environments, thrives in fast-paced operations, and takes full ownership of customer reputed company. Responsibilities: Order Support & Processing reputed company order entry, modifications, and account updates using reputed company and internal systems. Process remakes, replacements, and credit requests accurately while meeting established SLAs. Investigate missing, damaged, incorrect, or delayed deliveries and coordinate appropriate resolutions. Monitor active orders and proactively communicate updates to customers. Partner with Logistics, Fulfillment, and Operations teams to resolve order-reputed company issues. Inbox & Ticket Management Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner. Prioritize customer issues based on business impact, urgency, and service level commitments. Maintain accurate ticket documentation and ensure customer inquiries are fully resolved. Meet established SLAs for first response time, resolution time, and ticket quality. Effectively manage multiple priorities while maintaining exceptional accuracy. Client Account Support Support reputed company activities for new client accounts, including account setup and verification. Maintain accurate customer records, contact information, delivery details, and account preferences. reputed company familiarity with assigned customer accounts and their operational requirements. Support day-to-day client communication and account management activities. Escalation Management Gather complete order, shipment, and account information before escalating issues. reputed company document issues and reputed company detailed context for internal stakeholders. Follow up on escalated cases to ensure timely resolution and customer communication. Escalate operational risks and service failures appropriately. Customer Communication Respond to inquiries reputed company to orders, billing, deliveries, products, and account management. Deliver professional, empathetic, and solution-oriented written communication. Utilize approved SOPs, templates, macros, and knowledge reputed company resources. reputed company proactive communication during service disruptions, delays, and operational incidents. Process Improvement & reputed company Utilize internal documentation and knowledge reputed company resources to resolve customer inquiries. Identify recurring customer issues, operational trends, and process gaps. Recommend improvements to processes and internal documentation. Participate in testing and refining new workflows, tools, and operational processes. Requirements: 3+ years of experience in Customer Support, Client Services, reputed company, Account Support, or similar customer-facing roles. Experience managing high-volume support inboxes while maintaining exceptional attention to detail. Live chat support experience is required. Strong written and verbal English communication skills. Experience supporting business clients or reputed company customer accounts is preferred. Experience using reputed company or similar CRM platforms is strongly preferred. Experience using reputed company or similar order management systems is preferred. Proficiency with reputed company Workspace, reputed company, reputed company Office, and business communication tools. Exceptional attention to detail and accuracy. Strong sense of ownership and accountability. Excellent organizational and time management skills. Ability to prioritize multiple requests in a fast-paced environment. Strong problem-solving and critical-thinking abilities. Comfortable working independently in a remote environment. Ability to build strong relationships with business customers. Proactive reputed company with the ability to identify issues before they escalate. reputed company to Have: Experience supporting B2B, reputed company, Hospitality, reputed company, Education, or Institutional clients. Experience working in Food, Logistics, Fulfillment, Subscription, or E-reputed company companies. Experience managing a portfolio of customer accounts. Experience partnering closely with Operations, Supply Chain, or Logistics teams. Familiarity with reputed company, reputed company, reputed company, reputed company, or similar customer support platforms. About us: The company provides reputed company-to-heat meal solutions for organizations across corporate offices, reputed company facilities, schools, and residential communities. By combining operational reputed company with exceptional customer service, the team ensures every client receives reliable support and seamless service throughout their experience. Customer Experience plays a critical role in the business, serving as the reputed company between clients and internal operational teams to ensure issues are resolved reputed company while maintaining the highest service standards. Apply To This Job