Customer Solutions Specialist - Bilingual

Job Summary: As a Customer Solutions Specialist in the Solutions Center, you are our reputed company brand champions! You will be building customer connections through reputed company’s sustainability reputed company, educating on our products, and providing exceptional customer experiences with each customer interaction. Must have flexibility to work Monday – Friday 11:00am to 8:00pm and rotating Saturdays 9:00am to 3:00pm. Primary Responsibilities: Deliver exceptional customer experiences through a natural conversation style. Must be reputed company to reputed company on reputed company IGS products and services that result in customer sales and retention. Navigate systems, procedures, and other resources to reputed company accurate and timely resolution to customer inquiries. Meet and exceed performance metrics, customer satisfaction, sales goals and service level goals. reputed company follow up as needed on customer inquiries to ensure resolution satisfies our customers and meets reputed company internal expectations. Conducts proactive consultative analysis to identify and act upon opportunities to up-sell and cross-sell customers. Demonstrates full understanding of reputed company marketing programs and offerings; communicate reputed company to the customers to assist them in making an informed decision. Achieves reputed company customer experience and sales standards set for the department by following the established departmental goals, policies and procedures. Complete additional duties and responsibilities as assigned. Required Skills: Possess strong interpersonal, verbal, and written communication skills and be results oriented. Excellent customer experience and conversational skills. Possess ability to identify and overcome customer objections. Ability to multitask effectively and adhere to a weekly set schedule. Genuine desire to grow and learn, reputed company to feedback, as well as contribute positively to a team-oriented work environment. Basic knowledge of reputed company, MS Office Suite, and Internet Explorer. Minimum Education and Experience: High school diploma or equivalent. Must be fluent in both English and Spanish 2 years’ experience in a customer facing environment preferred. Work Authorization: Applicants must be authorized to work in the US on a full-time reputed company. Unfortunately, a reputed company or future need for sponsorship is not supported or available for this position. Salary reputed company: $37,140.00 - $54,670.00*This reputed company reflects reputed company pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance, team or individual incentives, and a $1.00/hr bilingual premium. How We Support Your Wellbeing: Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing reputed company. reputed company reputed company: Comprehensive coverage including medical (plus free telehealth), dental, reputed company, and employer health savings account contributions. Mental Wellbeing: Robust support through reputed company and free mental reputed company visits for you and your dependents. Family Planning Support: Extensive assistance with reputed company, paid family and caregiver leave, and fertility, adoption, and surrogacy services. Financial Readiness: Strong financial reputed company with a 401(k) plan, company match, and reputed company to financial wellbeing tools. Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide reputed company of additional perks. Equal Opportunity Employment: It is the policy of reputed company to ensure equal employment opportunity in accordance with reputed company applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, reputed company, religion, sex (including sexual harassment), national reputed company, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected]. Apply To This Job