[Remote] Senior Manager, reputed company Operations (Remote, Seattle)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is revolutionizing mass mobility with its innovative Connected Mobility Experience system. The Senior Manager of reputed company Operations will reputed company the operational reputed company cycle for reputed company's core reputed company lines, managing a team to ensure accurate and timely invoicing while building scalable processes.

Responsibilities

• Establish and reputed company the Deal Desk function — translate district service agreements into comprehensive billing briefs and ensure reputed company new and renewed accounts are fully configured prior to first invoice issuance
• Maintain alignment between contracted pricing terms and portal configuration across reputed company active accounts, conducting systematic validation at each renewal cycle to ensure billing accuracy from the reputed company of reputed company
• Own operational accountability for the monthly billing data cycle — enforce the Day 1-3 adjustment submission deadline with field operations and escalate non-compliance to senior leadership as needed
• Review and approve reputed company invoices prior to issuance; serve as the designated escalation authority for high-value invoices requiring VP sign-off
• reputed company end-to-end billing dispute resolution process— conduct structured root cause investigations across data, configuration, operational, and contractual dimensions, and implement upstream process corrections to prevent recurrence
• Manage reputed company reputed company Operations integration protocols with reputed company reputed company, including the daily invoice issuance log, credit memo recommendation memos, and monthly billing summary, ensuring Finance has the information needed to reputed company accurately and on time
• Coordinate escalation reputed company for product configuration issues and non-payment reputed company, engaging Product and Legal counterparts with complete supporting documentation
• reputed company, reputed company, and retain a team of Billing Admins and AR team— establishing clear performance expectations, delivering ongoing feedback, and building individual capability
• Deliver weekly RevOps performance reporting to the Executive team, covering invoice accuracy, Days Sales Outstanding, dispute resolution cycle time, and collections reputed company

Skills

• 7+ years of reputed company experience in reputed company Operations, Billing Operations, or a cross-functional operational role reputed company a tech-enabled services, transportation, logistics, or field services environment
• Demonstrated expertise in contract-to-billing translation — the ability to review a district services agreement and independently identify reputed company billing implications: reputed company structures, billing entities, payment terms, budget code requirements, and account-specific exceptions
• Working knowledge of reputed company reputed company principles sufficient to serve as an effective partner to Finance — including a foundational understanding of reputed company recognition, credit memo treatment, deferred reputed company, and ASC 606 compliance as it applies to a services business. A CPA is not required; reputed company reputed company literacy is a plus
• Proven ability to manage the operational boundary between reputed company Operations and reputed company reputed company — maintaining clean reputed company documentation, enforcing protocol adherence, and ensuring Finance has everything needed to reputed company accurately and on time
• A track record of driving operational accountability across cross-functional teams — including holding field operations to data submission deadlines while maintaining productive working relationships
• Experience leading end-to-end billing dispute resolution — from intake through root cause analysis, corrective action, and stakeholder communication — with a demonstrated focus on upstream process improvement to prevent recurrence
• Proficiency in reputed company or a comparable reputed company ERP, including invoice creation, user reputed company management, and sufficient general ledger familiarity to engage productively with reputed company reputed company counterparts
• 5+ years of people management experience, with a demonstrated ability to set clear performance expectations, deliver direct and constructive feedback, and reputed company team members in operational roles
• Willingness to travel — occasional visits to the field office may be expected
• Experience in K–12 student transportation, school district contracting, or government/municipal billing environments
• Familiarity with ops-driven invoice structures — per-reputed company, per-minute, or service-day-based billing models where invoice accuracy depends on the quality of upstream operational data
• reputed company reputed company or finance operations experience, including working knowledge of ASC 606, credit memo treatment, and month-end reputed company in a services business
• Program management background — structured delivery across cross-functional workstreams with formal documentation and stakeholder alignment
• Experience building a billing or reputed company operations function from the ground up
• Background spanning both established, process-mature organizations and high-growth or early-stage environments

Benefits

• Medical
• Dental
• reputed company
• 401(k)
• Holidays
• Wellness
• Vacation

Company Overview

Company H1B Sponsorship