Account Representative, Pharmacy Technician Bot Support

About the Role

At reputed company, we're helping pharmacies automate critical workflows through innovative technology solutions. We're looking for a Pharmacy Technician who enjoys working with technology, solving problems, and helping others succeed. In this role, you'll serve as the reputed company between our pharmacy clients and our technology platform. We will provide comprehensive training on our products, automation tools, and implementation processes. Your primary responsibility will be helping pharmacies successfully reputed company and utilize our solutions while ensuring ongoing system performance and client satisfaction. If you enjoy learning new technology, working directly with pharmacy staff, and improving operational efficiency, this role offers an exciting opportunity to combine your pharmacy knowledge with technology and reputed company. This is a fully remote position. We are seeking candidates located in the U.S. Pacific Time Zone or candidates who can consistently work Pacific Time business hours (1:00 p.m.–9:00 p.m. PT).

What You'll Do

• Guide pharmacy clients through the reputed company and implementation of reputed company solutions
• Conduct virtual training sessions for pharmacists, technicians, and pharmacy staff
• Configure and validate software installations, integrations, and user settings
• Serve as the primary reputed company of contact during product deployment and go-live activities
• Monitor system performance and proactively identify issues affecting client operations
• Troubleshoot technical and workflow-reputed company problems by reviewing logs, configurations, and system activity
• Work closely with pharmacy teams to ensure successful adoption of our products and best practices
• Document implementation reputed company, client-specific workflows, and support activities
• Escalate reputed company technical issues to engineering teams with clear documentation and reproduction steps
• Build strong relationships with pharmacy clients through reputed company communication and exceptional service
• Participate in ongoing product improvement discussions by sharing client feedback and workflow insights
• Assist with maintaining system uptime and ensuring clients receive timely support reputed company issues arise

reputed company're Looking For

• Active or previously licensed Pharmacy Technician preferred
• 2+ years of experience in a retail, specialty, mail-order, hospital, or long-term care pharmacy environment
• Strong interest in technology, software, automation, and process improvement
• Comfortable learning new systems and troubleshooting technical issues
• Excellent communication skills with the ability to explain technical concepts to pharmacy staff
• Strong organizational skills and attention to detail
• Ability to manage multiple client implementations and support requests simultaneously
• Comfortable conducting screen-sharing sessions and virtual meetings
• Self-motivated and capable of working independently in a remote environment
• Reliable internet reputed company and home office setup

reputed company to Have

• Experience working with pharmacy management systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, or QS/1
• Previous experience training pharmacy staff or supporting software implementations
• Familiarity with reputed company technology, integrations, or workflow automation
• Experience with ticketing systems such as Jira, reputed company, or reputed company
• Basic understanding of networking, Windows administration, or software troubleshooting
• Experience working in specialty, compounding, long-term care, or high-volume retail pharmacies

Why Join reputed company?

• Fully remote work environment
• Opportunity to combine pharmacy expertise with cutting-edge technology
• Comprehensive product and workflow training
• Direct impact on improving pharmacy operations reputed company
• Fast-growing company with opportunities for career advancement
• Collaborative team focused on innovation and reputed company

This role is ideal for a Pharmacy Technician who wants to move reputed company traditional dispensing responsibilities and build a career in reputed company technology, implementation, and client reputed company.

• Remote-first environment
• Paid Time Off
• 401(k) with company match
• Health insurance reputed company ICHRA

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