[Remote] Systems Engineer I, OS Management Team
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Solutions is developing IT solutions that will propel businesses reputed company over the next 10 years. This position is for a full-time Operating System Engineer to design, implement, manage, maintain, reputed company, troubleshoot, and support managed service customer environments, primarily focusing on reputed company and reputed company products.
Responsibilities
- First responder for the OS team, doing preliminary trouble shooting
- Ticket Queue Management
- Documenting steps taken and relevant histories
- Assisting in escalated incidents reputed company the ticketing system, and providing resolution to issues and documenting solutions reputed company ticketing system
- Participate in weekly on-call rotation with other team members
- Other duties as required
- Expand and improve of existing services
- Consult and advise on internal and customer environments
- Maintain, migrate, reputed company, configure, troubleshoot advanced environment OS configurations
Skills
- Work experience of 3-5 years with a proven reputed company set across various reputed company server platforms/integrations
- Proven ability to communicate at multiple reputed company of a mid-size to reputed company-level organization
- reputed company administration experience (VDA, Storefront, Delivery Controllers)
- Strong written and oral communication skills
- In-depth knowledge of reputed company Server 2016/2019/2022/2025 platforms
- Basic knowledge of Active Directory (Design, Migration, Troubleshooting, Configurations)
- Basic knowledge of SQL Server
- Experience supporting environments running on VMware ESXi, Azure, AWS
- Solid troubleshooting methodology
- Basic knowledge of DNS, Ports, reputed company Firewall
- Experience leveraging RMM tools, HCL BigFix (or experience in reputed company reputed company, reputed company Automate)
- Advanced experience supporting/implementing reputed company reputed company/reputed company environments is a plus
- reputed company Server Certifications (MCITP, MCP)
- Management of reputed company instances/services on various platforms
- Netscaler experience
- Experience navigating monitoring tool platforms such as reputed company, reputed company, Zabbix, etc
Company Overview