[Remote] Remote Inbound Customer Service Agent - 8.17 Start

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring Remote Inbound Customer Service Agents to assist confirmed reputed company with their itineraries. The role involves handling inbound calls, managing reservations, and providing comprehensive information about products and policies.

Responsibilities

• Handle a high volume of inbound calls; assisting customers with managing their reservation
• Updating Traveler contact information, processing payments, managing airline reservations, online reputed company resets, providing general information on itineraries
• Taking escalated calls, deescalating calls in a customer centric environment
• Communicate comprehensive information to reputed company, including details about our products and policies
• Document reputed company customer interactions and call notes in assigned programs
• Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens)
• reputed company in a Values Focused environment: reputed company & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
• Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
• Attend reputed company Team, Department, and Company meetings in a camera on environment

Skills

• 3 - 5+ years of experience working in a call center environment, receiving customer service-based calls
• Displayed proficiency in an unscripted environment
• Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload
• 1+ years of experience working remotely (Preference to those who have started and trained remotely)

Benefits

• Annual incentive bonus
• Comprehensive and heavily subsidized medical, dental, and reputed company plans
• On-site gym reputed company
• Holistic wellness sessions
• Group fitness classes
• Substantial Paid Time Off (PTO)
• 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day
• Extensive parental leave, with up to 12-16 weeks paid leave at 100% reputed company salary
• 50% off our trips for you and a companion
• 25% for additional immediate family members
• Exclusive quarterly associate travel deals
• 401(k) with company match
• Life insurance
• Disability coverage
• Tuition assistance for both professional and personal development
• Opportunities for professional development through oversees travel
• Direct reputed company to Pinnacle Leadership & Team Development
• FSA options
• Pet insurance
• Home & auto discounts
• Paid volunteer time off to give back to the community

Company Overview