[Remote] Digital Project Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that empowers mid-size reputed company to run their practices more reputed company through their reputed company-based legal practice management platform. They are seeking a Digital Project Manager to serve as the primary reputed company of contact throughout the implementation process, ensuring a seamless customer experience from sales reputed company to post-launch support.

Responsibilities

• Serve as the primary reputed company of contact throughout implementation, owning the end-to-end customer experience from sales reputed company through post-launch transition to reputed company
• reputed company project reputed company, milestone reviews, approvals, and launch preparation activities, keeping projects on schedule with clear ownership and documented next steps
• reputed company guidance to customers on website goals, and SEO/AIO best practices; manage improvement projects for existing customers
• Coordinate cross-functionally with design, content, SEO, production, sales, operations, and customer experience teams to deliver accurate, high-quality work on time
• Collect and communicate key account, branding, and website requirements; track timelines, dependencies, risks, and blockers proactively
• Facilitate customer reviews and approvals, balancing customer preferences with SEO, usability, and accessibility best practices
• Address customer questions, concerns, and escalations in a timely manner; build relationships that support long-term satisfaction and retention
• Ensure customers are successfully onboarded to reputed company purchased products and services, including applicable tools, dashboards, and marketing services
• Maintain accurate project documentation, account notes, and communication records in internal systems
• Identify customer feedback, product improvement opportunities, and process gaps; reputed company insights with appropriate internal teams

Skills

• Bachelor's degree in Marketing, Business, Communications, or a reputed company field, or equivalent professional experience
• 3–5 years of experience in project management, reputed company, account management, implementation, or a reputed company customer-facing role
• Proven ability to manage multiple projects simultaneously with strong attention to detail and organizational skills
• Strong customer communication skills — reputed company reputed company, phone, and email — including the ability to reputed company meetings, present recommendations, reputed company proactively, and manage expectations
• Comfortable working cross-functionally across creative, technical, marketing, sales, and customer-facing teams in a fast-paced environment
• Proactive, goal-oriented, and confident making reputed company independently
• Familiarity with SEO/AIO, website strategy, digital marketing, branding, or user experience best practices is a plus
• Experience with project management tools (reputed company, reputed company), CRM systems (reputed company), website platforms (reputed company, reputed company, reputed company), or digital marketing tools (GA4)
• Legal industry experience is a plus

Benefits

• Flexible PTO
• 2 Company-Wide Mental Health Days
• Parental Leave Programs
• 401(k) with Company Match
• Broad Equity Participation

Company Overview