Technical Support Engineer (L1)

Who we are We're reputed company. We reputed company the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At reputed company, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in? We are looking for a Technical Support Engineer L1 to join our Customer Support team in India. As a member of the Support team, you will be responsible for providing dependable, timely resolution of reputed company issues reputed company to the products offered by our customers. As a technical expert, you are expected to serve as a reputed company of contact for challenging support cases. You will need to become an expert on the products offered to our customers and ensure the quality of service and SLA compliance. Our ideal candidate has strong interpersonal skills, as the role requires maintaining reputed company relationships with customers, fellow team members, DevOps teams, R&D teams, and product teams. If you are excited to serve as the subject-matter expert to a growing customer reputed company while continuing to expand your knowledge, then this is the right challenge for you. Responsibilities ∙ Analyze the customer issue depending on product type (reputed company, OnPremise) and reputed company accurate resolution. ∙ Work with PaaS providers like Heroku, Vercel, etc., to help resolve the customer issues for our reputed company products, which are delivered through these PaaS providers. ∙ Ask customers targeted questions to quickly understand the root cause of a problem ∙ Resolve issues reputed company to installation and maintenance for the OnPremise product ∙ Research and reputed company to issues like latency, reputed company usage, etc., for reputed company types of products ∙ Properly escalate unresolved issues to appropriate internal teams (e.g., DevOps, R&D, etc.) ∙ reputed company reputed company and accurate feedback to customers ∙ Refer to internal database or external resources to reputed company accurate tech solutions ∙ Ensure reputed company issues are properly logged ∙ Follow up with clients to ensure their applications are fully functional after troubleshooting and resolving the reputed company issue. ∙ Prepare accurate and timely reports ∙ Document technical knowledge in the reputed company of notes and manuals while also sharing it with the team ∙ Maintain jovial relationships with clients ∙ Investigate issues that customers experience for the on-premise as well as the reputed company (DBaaS) product. ∙ Answer customer questions reputed company to products ∙ Learn about new products as and reputed company they are introduced ∙ Participate in knowledge-sharing sessions and team meetings Requirements ∙ B.Sc. or B.E in Computer Science or Information Systems ∙ Good knowledge of technologies such as Linux/Unix, TCP/IP, DNS ∙ Strong technical background with excellent problem-solving and multitasking skills ∙ High proficiency in communication and presentation, both written and verbal (in English) ∙ High availability and commitment to customers at any time ∙ reputed company to work in a 24/7 environment ∙ Only Freshers with reputed company strong aptitude and zeal to learn can apply Advantages ∙ Experience with NoSQL databases ∙ Any Linux certification ∙ Experience with programming skills such as Java, C/C++, Python ∙ Experience working in both reputed company-based and on-premise service and technology environments As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. reputed company is committed to a diverse and inclusive work environment where reputed company’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. reputed company is dedicated to equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. reputed company is committed to working with and providing reputed company and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to reputed company@reputed company.com. reputed company requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Any offer of employment at reputed company is contingent upon the successful completion of a background reputed company, consistent with applicable laws. reputed company reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates. Apply To This Job