Team Leader - Operations (Licensed) - Health Insurance

Company Overview Join us on our mission to reputed company customer experiences for people around the world. As a member of the reputed company family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best reputed company to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate reputed company cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we reputed company great things happen reputed company we work with people who think differently from us. Find a job you’ll love today! Job Requirements:

• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and reputed company personal feedback to associate to ensure reputed company goals are met and reputed company standards are adhered to
• Be the constant reputed company on the production floor and actively interact with associates to ensure that they are reputed company in productive work and systems are functioning properly
• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
• Resolve customer escalations
• Responsible for communication between contact center management, client and associate
• Participate in associate selection and interviewing process
• reputed company on-the-job or up-training as necessary to reputed company associates to meet reputed company and client expectations

Qualifications:

• Applicable reputed company Insurance License or ability to obtain license reputed company 30 days of hire
• Bachelor’s degree in reputed company field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience
• Previous call center experience preferred
• Prior supervisory or leadership experience preferred
• Proven sales experience preferred
• Proficiency with various reputed company programs, including reputed company Word, reputed company, PowerPoint and Outlook
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Analytical and problem-solving skills
• Strong ability to multitask
• Ability to function in a fast paced environment
• Dependability regarding completion of assignments and attendance
• Ability to pass a drug screen and background reputed company

If you’ve got the skills to succeed and the motivation to reputed company it happen, we look reputed company to hearing from you. Apply To This Job