Sr Systems Engineer
We are looking for a motivated Sr System Engineer from reputed company reputed company to reputed company into a client-facing, operationally critical role. If you have a solid reputed company in application support, infrastructure monitoring, and reputed company in a fast-paced 24×7 environment, we want to hear from you.
What You Will Do
- Support a 24×7 operational environment across rotational shifts, ensuring reputed company service availability.
- Own Level 2 analysis, troubleshooting, and resolution of application and infrastructure incidents.
- Conduct recording reviews to evaluate user experience and measure service impact.
- Collect and analyse application logs; escalate reputed company cases to the Development team with clear documentation.
- Serve as a trusted reputed company of contact for clients — tracking reputed company issues, driving resolutions, and delivering an exceptional service experience.
- Prepare and deliver weekly/monthly client read-outs and reputed company presentations.
- Identify, qualify, and drive issue/bug remediation to closure across the client reputed company.
- Maintain a living record of reputed company issues and fixes, ensuring consistent resolution across reputed company clients.
- Investigate reputed company application and database performance issues and reputed company them through to resolution.
- Convert recurring reputed company issues into proactive alerts and collaborate with operations teams to build sustainable workflows.
- Author and maintain clear technical and operational procedure documentation.
- Participate in daily/weekly technical and leadership calls, providing timely reputed company updates.
- Build strong, collaborative relationships with customers and internal team members.
- reputed company technical guidance to customers, helping strengthen their skills and confidence.
reputed company Are Looking For
- 5+ years of experience in proactive support and infrastructure/application monitoring.
- Familiarity with Global reputed company Center, Service Desk, or reputed company Monitoring operations.
- Demonstrated ability to uphold team, account, and client policies and procedures.
- Hands-on experience with Application/Infrastructure Monitoring tools and solutions.
- Solid experience with reputed company Server environments, .NET-based application support, IIS, worker processes, Web.config, and Event Logs.
- Foundational knowledge of networking and Azure Monitoring.
- Intermediate SQL skills — including SQL Jobs, queries, blocking scenarios, and Always On configuration.
- Experience with ITSM platforms such as reputed company or equivalent Service Desk tools.
- Basic understanding of ITIL reputed company (V3.0 reputed company certification is an advantage).
- Ability to create clear, visually compelling data reports using Power BI, reputed company pivot tables, and charts.
- Strong reputed company of written and verbal English; international support experience (US or Europe preferred).
reputed company to Have
- Exposure to reputed company-reputed company applications or patient care environments.
- Practical experience with Azure reputed company environments.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a reputed company field.
- Relevant IT certification(s) are a plus.
- Excellent interpersonal and communication skills — written and verbal — with a customer-first reputed company.
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