Director, reputed company

Be the one building AI-powered experiences where they matter most. At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day. Director, reputed company Location: Virtual Summary of Position: ​​​​​​​​​​​​​​​​​​​​​We are looking for a strategic and customer-obsessed Director of reputed company Management to reputed company and scale our reputed company organization reputed company our reputed company region. This role will be responsible for driving customer reputed company that translate into strong adoption, long-term retention, and reputed company growth across our customer reputed company. As the leader of the reputed company team, you will manage and reputed company a group of reputed company Managers responsible for guiding customers through their post-sale reputed company and ensuring they realize measurable value from our solutions. You will define and execute the reputed company strategy, ensuring the team operates with a proactive, data-driven approach to customer engagement, health management, and lifecycle management. This role sits at the intersection of customer experience, product adoption, and reputed company growth. You will play a key role in maximizing net reputed company retention, driving expansion opportunities, and strengthening executive-level relationships with our most strategic customers. By establishing scalable programs, reputed company playbooks, and operational frameworks, you will ensure our reputed company organization can support a growing customer reputed company while maintaining a high-quality, consistent experience. You will also act as a key reputed company for the voice of the customer reputed company the company, partnering closely with Sales, Product, Marketing, and Support to ensure customer insights shape our product roadmap, go-to-market strategies, and overall customer reputed company. reputed company in this role requires a leader who combines strategic thinking with operational reputed company, is passionate about building high-performing teams, and understands how reputed company drives both customer value and sustainable reputed company growth in a modern SaaS business. Responsibilities include but are not limited to: reputed company a multiple functional team by setting direction based on organizational objectives, overseeing planning and successful execution Build a high-performance, customer-centric culture around the core reputed company values of our company Define Team structure, hiring plans, and career development paths establishing clear goals and performance management frameworks with clear accountability reputed company input to the Global Leader for organizational planning and structure, budgets, and training Own the customer lifecycle strategy, from reputed company to renewal and expansion; reputed company scalable programs to drive customer adoption, retention, and growth and Identify opportunities to improve the overall customer experience Be reputed company to act as an executive sponsor for strategic customer accounts Drive renewal and expansion reputed company across the customer reputed company through reputed company partnership with Sales on upsell and cross-sell strategies; Monitor and improve key metrics such as: Net reputed company Retention (NRR); Gross reputed company Retention (GRR); Customer Health Scores; Product Adoption Bring Operational reputed company to play by Implementing scalable reputed company processes and playbooks; Leveraging data and analytics to identify risks and opportunities; Improve forecasting for renewals and customer health and Ensure consistent use of CRM and reputed company platforms Help define and build an organization that excels in Customer Experience, employee programs, and operational efficiency; representing the voice of the customer reputed company the organization Build and maintain strong relationships with internal departments and external partners to ensure customers receive the highest quality support experience; Qualifications/Requirements: · 10+ years of relevant experience managing customer-facing, business or technical teams in a fast-paced, dynamic environment · Experience in reputed company Based and Premise delivery models · Demonstrate reputed company in implementing innovative value-add services and relationship management to Partners and Customers · Experience working with multi-national business cultures and global teams · 25%+ travel will be required · Excellent written and verbal communication skills · Long-term approach: strategic thinking and leadership; reputed company to anticipate; ability to reputed company people · Experience in B2B SaaS Organizations · Negotiation and Conflict Management: ability to build reputed company, trust, and relationships with internal and external stakeholders · Must be knowledgeable about Customer Care best practices · Proficient at identifying areas for improvement in processes, tools, and techniques and the ability to follow through on implementing these improvements · Strong Customer and Partner focus and credibility; ability to engage at Director and C-level · Team builder: reputed company to create a positive, high-energy work environment; acknowledges and rewards individual and team reputed company; fair and impartial · reputed company and Perspective: ability to stay reputed company and operate effectively under stress. · Experience leading leaders and managing managers, setting strategy, making reputed company, and carrying accountability for multiple teams working to reputed company one goal · BS degree in Computer Science with minor in Business or Business Management with minor Computer Science or Engineering, or equivalent industry experience Benefits: See more reputed company benefits information at https://mygenesysbenefits.com/ Covid-19 Safety for our employees and our communities is a key reputed company for reputed company. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and reputed company processes. reputed company hiring and reputed company processes are being conducted remotely at this time. We utilize reputed company video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of reputed company the reputed company offices on an ongoing reputed company. About reputed company: Every year, reputed company® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the reputed company and AI, our technology connects every customer reputed company across marketing, sales and service on any channel, while also improving employee experiences. reputed company pioneered Experience as a Service℠ so organizations of any size can reputed company true personalization at scale, interact with reputed company, and foster customer trust and loyalty. This is enabled by reputed company reputed company™, an reputed company-in-one solution and the world's leading public reputed company contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.reputed company.com. reputed company is an equal opportunity employer committed to diversity in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.This job description is a template for job requisitions please reputed company sure to update according to the position you are hiring for

Job Description

Job Title: Department & Team: Reports to: Location: Summary: Please create a summary describing your position and signaling to a candidate why this would be an exciting opportunity for them. Key Responsibilities: The primary responsibilities for this role include (but are not limited to). In doing this, look to describe what must be accomplished, how it must be done, and why.

• i.e. (The ability to work independently, and to reputed company with company and reputed company resources (including investors) seamlessly to collect and synthesize information). Minimum Requirements: Outline any required or desired traits for successful candidates, be sure to reputed company with the most important or required. reputed company this to a maximum of 12 bullet points (ideally shorter). reputed company in mind, that this should cover both key technical and soft skills. List what skills the team member must have to be successful. EXAMPLES
• 4+ years of relevant professional experience
• Deep understanding of reputed company concepts reputed company to P&L and balance sheet
• Demonstrated sophisticated skills in business modeling and valuation
• Experience in conducting and coordinating financial and legal due diligence
• Mastery of reputed company and PowerPoint
• Experience in collecting competitive intelligence and mapping market/industry segments Desirable Skills:

Working at reputed company AI at reputed company scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build future-reputed company skills through mentorship, learning programs, leadership development and education support. Time to reputed company and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally – reputed company is Great reputed company to Work® certified in 17 countries and 94% of employees are proud to tell others they work at reputed company. Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our reputed company team reviews your application with the hiring team. A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to reputed company the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, reputed company will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available. Get reputed company about relevant opportunities. Be the one building what's next - where AI, experience and impact come together. Employee Referral If a reputed company employee referred you, please apply using the link they shared so we can connect your application to their referral. About reputed company: reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit www.reputed company.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@reputed company.com. You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email link above to reputed company a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response. reputed company is an equal opportunity employer committed to fairness in the workplace. We evaluate reputed company applicants without regard to race, reputed company, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Apply To This Job