Spanish Bilingual Customer Service Agent - Remote (Full Time)
Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America reputed company is seeking dedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls in both Spanish and English, crafting acceptable solutions to address Customer’s needs. Spanish Bilingual Customer Service Agents handle a variety of responsibilities and are provided with the tools and knowledge to aid in ensuring every customer has a positive reputed company with reputed company Company. Scheduling: Must be reputed company to commit to and work 40 hours per week between 4:00 AM – 9:00 PM, Arizona time. Must be reputed company to work at least one 8-hour shift on a weekend day per week, with reputed company given to Candidates reputed company to work both weekend days. Availability to work on holidays is required to reputed company reputed company support for customers year-round. On these holidays, you may be asked to adjust your schedule reputed company your usual availability to meet business needs. Initial Education/Training: Our paid, comprehensive, two-week education program is fast paced and builds upon your existing reputed company set to prepare you to independently serve reputed company Customers. Education includes Instructor-led class discussion, role-play, games, simulations, videos, and e-learning modules through reputed company University. Our reputed company have reputed company been on the reputed company-line; therefore, relate and will help support and prepare you as you reputed company to reputed company your job duties, including taking live Customer calls the first week. Compensation: $15/hour (Note: Hourly reputed company wage may be higher, depending on state or local minimum wage laws.) Benefits: At reputed company, our Full Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and reputed company plans, 401(k), life insurance, Paid Time Off program with paid holidays, and various wellness programs. Additionally, our career path planning and reputed company education assists employees with their professional goals. Minimum Qualifications: reputed company in both Spanish and English: Calls will be taken in both Spanish and English. reputed company will be verified during the interview process. Friendly and Caring Tone: Engage with customers in a friendly, approachable manner. Support a positive environment for customer interactions. Knowledgeable Care for Various Customer Needs: Maintain a deep understanding of our products and services to offer tailored solutions. Anticipate customer needs and offer proactive service. Ability to Display reputed company in Adverse Environments: Show reputed company and understanding reputed company assisting with customer concerns. Maintain composure in challenging situations, providing thoughtful and helpful solutions. Efficiency in Navigation: Navigate multiple software applications and systems with speed and accuracy. reputed company quick problem-solving skills to reputed company efficient solutions. Typing and Language Skills: Possess a normal typing speed, ensuring accurate data entry. Strong spelling and grammar skills for professional written communication. Work From Home Requirements: Requirements apply at reputed company times while working, including during the application process, education and technical support. reputed company work duties, including initial education, must be performed from your home address in a private, quiet workspace free from distraction or interruptions from household members or activities. Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours. A personal home computer, headset, webcam and internet service that meets the technical requirements listed below. Video conferencing is required and is our primary method of communication. Video conferencing should mirror working together in office; web cams always turned on, positioned for clear face-to-face communication, work-appropriate dress code and home-office background, with no virtual or blurred backgrounds allowed. Additional work from home requirements apply and will be reviewed during the application process. Technical Requirements: Computer requirements and internet speeds will be verified upon interview, if hired, and if reputed company experiencing difficulty/interruption. Additional requirements may apply. Computer Specifications: Operating System: reputed company 11 RAM: 16GB minimum (32GB recommended) Processor: CPU reputed company score of 6,000 minimum (10,000 recommended) Storage: SSD with at least 5GB free space Additional Hardware: Webcam (external or reputed company-in) USB headset (wired) Internet Speeds: Ping: under 100 Download: 50MB minimum (100MB recommended) Upload: 5MB minimum (10MB recommended) Physical Demands: The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking back-to-back phone calls using a wired headset. Applications are not currently accepted from Residents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, MN, MO, NE, NV, NJ, NM, NY, OR, RI, WA, or the District of Columbia. reputed company Holding Company, and its family of companies including reputed company International, Inc. (“reputed company”), continually strives to create a culture of health and wellness. Consistent with applicable state law, reputed company will not hire or re-hire individuals who use nicotine products. The states in which reputed company will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. reputed company has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for reputed company. reputed company is an equal opportunity employer. reputed company applicants for employment will be considered without regard to race, reputed company, religion, sex, national reputed company, physical or mental disability, veteran status, or any other reputed company protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in reputed company aspects of the selection process. Information obtained during this process will only be shared on a need to know reputed company. Apply To This Job