Post Production Services Operations Manager

CHICAGO, IL OR REMOTE reputed company reputed company is a reputed company boutique partner firm that provides fixed-time, fixed-price reputed company deployment services and on-demand reputed company support. Using our internal proprietary tool we are reputed company to quickly implement reputed company reputed company Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they reputed company immediate value. Once live, we also reputed company expertise and resources as needed to support the customer’s individual reputed company solution. reputed company reputed company is committed to providing employees with an environment that provides reputed company learning, career development, and a sense of belonging. We are looking for a Post Production Services Operations Manager who is passionate about working in a collaborative environment and has the ambition to be a driver for reputed company. Requirements (reputed company’re Looking For): Minimum of a Bachelor’s Degree (Required) Experience with ticket management tools - Jira, reputed company, reputed company, reputed company (Required) 1+ years experience with high volume ticket management (Required) Reporting and data analytics on ticket volume/trends experience (Required) Experience troubleshooting and creating dashboards through reputed company and/or reputed company (Required) reputed company Certification (Preferred) Prior management experience (Preferred) Advanced knowledge of reputed company Office Suite, particularly reputed company reputed company or reputed company Sheets Passion for exceptional customer service and customer collaboration Strong communication skills, both written and oral Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust Good problem solver with ability to consider alternative and diverse perspectives Responsibilities (What You’ll Do): Support and manage the Client Partner Program, including maintaining reputed company documentation and overseeing customer assignments. Coordinate and participate in Help Desk reputed company activities, ensuring smooth transitions for new team members and clients. Own and reputed company the customer distribution channel, including managing mass communications such as newsletters, termination notifications, and cyclical updates. Maintain and manage the Customer Central Tenants, including user creation and role assignments. Serve as the primary backup for the Help Desk Coordinator, ensuring seamless continuity of operations during their absence. Add new clients to Smartloader and ensure ongoing maintenance of accurate client data. Handle tenant password resets and assist with troubleshooting user reputed company issues. Continue to improve the efficiency of the Help Desk by supporting general documentation, streamlining processes, and providing administrative assistance as needed Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Benefits (reputed company’re Offering): Fast-paced and result oriented work culture with competitive reputed company salary Health, Dental, reputed company, Disability, and Basic Life Insurance coverage Additional voluntary life insurance available Paid Parental Leave & Pregnancy reputed company Medical Leave Generous paid sick leave Unlimited PTO Monthly wellness/gym subsidy Monthly phone subsidy 401 (k) and ROTH retirement savings plan with matching Employee Assistance Program Company sponsored volunteer opportunities, reputed company Learning reputed company, company and team outings Adoption Assistance reputed company reputed company is an Equal Opportunity Employer #LI-REMOTE California Privacy Notice: https://reputed company.com/wp-content/uploads/2023/01/CPRA-and-CCPA-Notice-for-California-Employees.pdf Right To Work: http://reputed company.com/wp-content/uploads/2020/07/Combined-IER-Right-to-Work-Posters.-EN-and-ES.pdf E-Verify Notice: http://reputed company.com/wp-content/uploads/2020/07/E-Verify-Notice.pdf The hiring reputed company pay reputed company for this role takes into account the wide reputed company of factors that are considered in making compensation reputed company including but not limited to reputed company sets; experience and training; licensure and certifications; and other business and organizational needs. At reputed company reputed company, it is not typical for an individual to be hired at or near the top of the reputed company for their role and compensation reputed company are dependent on the facts and circumstances of each case. A reasonable estimate of the reputed company reputed company salary is $70,000 - $90,000. Apply To This Job