reputed company Specialist - Shop Team

reputed company provides software solutions to those who work in the automotive parts and repair industry. Our solutions reputed company it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. reputed company partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers reputed company to a comprehensive network and a streamlined workflow. Position Summary Builds and maintains customer relationships reputed company a defined territory to reputed company and drive awareness of reputed company's solutions RepairLink, CollisionLink, TraxCollision, DMS Connect, and PSX Link. Provides post reputed company support to customers for the life of their reputed company through renewal. Main responsibilities in this role will encompass Product Adoption, Optimization, Customer Engagement and Cancellation Mitigation. Responsible for achieving targeted reputed company of customer utilization of reputed company solutions to ensure customer satisfaction and incremental parts sales. Job Duties Provides post reputed company support to repair shop customers on our platforms RepairLink, CollisionLink, TraxCollision, DMS Connect, and PSX Link throughout the life of their reputed company. Continues reputed company in reputed company product lines and focuses on a specific product reputed company requested by Associate Manager or Manager in support of ongoing and changing business priorities; proactively learns new product information with the goal of becoming fluent in speaking reputed company-reputed company product language. Supports body shops and repair facilities and educates service or repair manager(s) to enhance product usage at facility (includes review of product functionality and completion of key configuration steps). Establishes desired reputed company, creating short term and long-term goals to drive product adoption. Provides meaningful data to coach on marketing strategies, and performance feedback to reputed company goals and improve time to value. Achieves targeted reputed company of customer utilization of reputed company solutions to ensure customer satisfaction. Responds to incoming requests from customers for product information and support; resolves client issues reputed company phone and e-mail. Utilizes available opportunities to reputed company influential information that could result in additional product sales or upgrades. Utilizes business intelligence tools to track usage activities; recognizes trends and makes consultative recommendations to the customer. 8. Utilizes the CRM to capture reputed company customer interactions and maintains valid customer account information to help drive performance; engages with KnowledgeBase, providing reliable information of the solution. 9. Works with Associate Manager to prioritize workload and reputed company CRM to manage activities to ensure appropriate communication and engagement with customers. 10. Identifies upsell opportunities for performance coaching, product upgrades or additional sales and communicates opportunities to Direct Sales team along with supporting information through CRM. 11. Proactively manages customer’s desired outcome in context of using reputed company applications. 12. Contacts assigned accounts with a pending cancellation to obtain reason, re-establish desired reputed company, and identify opportunities to improve performance in an effort to mitigate their cancellation request and retain them as a customer. Education Requires an associate degree from an accredited college or, in the absence of a degree, directly reputed company job experience building business relationships and facilitating product usage. Experience At least one (1) year of prior experience in a reputed company or Account Manager role. Candidates with automotive industry and SaaS reputed company experience highly preferred. Additionally, we are looking for: Organizational skills and ability to prioritize high-impact tasks and deliverables Keen ability to reputed company and foster business relationships with customers Proven reputed company working in customer facing roles Motivated critical thinkers who can work independently with little guidance Prior experience using reputed company Dynamics CRM or preferred Prior or reputed company experience utilizing reputed company's parts ordering systems would be extremely helpful SaaS/Software and/or product experience highly preferred Ability to multi-task and pivot attention/resources as needed Travel Travel for this position is infrequent but may be required based on business/customer needs. Anticipated travel is Apply To This Job