[Remote] User Experience Designer | Customer Retention & Loyalty | Remote

Note: The job is a remote job and is open to candidates in USA. Dahl Consulting is partnering with a leading national retailer to find a User Experience (UX) Designer focused on customer retention and loyalty. The UX Designer will enhance customer experiences across returns and repeat engagement product areas by designing user flows, wireframes, and prototypes, while collaborating with cross-functional teams to deliver high-impact solutions.

Responsibilities

• Designing user flows, wireframes, prototypes, and high-fidelity designs across web and mobile platforms
• Contributing to discovery, concept development, validation, and delivery across the product lifecycle
• Identifying opportunities to improve existing experiences and support new feature development
• Collaborating cross-functionally to align priorities and deliver high-impact customer experiences
• Participating in UX critiques and design workshops to ensure quality, consistency, and adherence to design systems
• Applying research insights and data to inform design decisions and recommendations
• Exploring and leveraging AI-powered tools to enhance workflows and identify experience improvements
• Ensuring designs align with accessibility standards and best practices

Skills

• 5+ years of experience designing customer-facing digital products, preferably within eCommerce, retail, transactional, account management, or service-based experiences
• Strong portfolio demonstrating user-centered design, interaction design, and end-to-end product design lifecycle work
• Experience designing and improving web and mobile experiences
• Proficiency in creating user flows, wireframes, prototypes, and high-fidelity designs using modern design tools
• Strong communication and presentation skills with the ability to articulate design decisions and collaborate effectively with stakeholders
• Experience working in cross-functional, agile environments alongside Product and Engineering teams
• Ability to manage multiple priorities and adapt in a fast-paced, evolving environment
• Strong problem-solving skills with the ability to synthesize qualitative and quantitative data into actionable insights
• Experience working within established design systems and accessibility standards
• Comfort leveraging emerging technologies, including AI tools, to improve design efficiency and outcomes
• Experience designing retail or eCommerce experiences related to replenishment, subscriptions, loyalty programs, or returns
• Familiarity with experimentation frameworks, including A/B testing and iterative optimization
• Experience designing for responsive platforms, including web, iOS, and Android
• Knowledge of WCAG accessibility standards and inclusive design principles
• Ability to balance user experience goals with technical, operational, and business constraints

Benefits

• Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

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