[Remote] Lead Instructional Designer
Note: The job is a remote job and is open to candidates in USA. Guidewire Software is a leading platform for P&C insurers, committed to delivering innovative solutions for the industry. They are seeking a Lead Instructional Designer to develop engaging learning programs that drive the adoption of their cloud solutions, collaborating with cross-functional teams and ensuring high-quality content delivery.
Responsibilities
- Lead the development of a learning content strategy for several topic areas that aligns with business objectives
- Collaborate with stakeholders to understand product direction and translate it into actionable and impactful content plans
- Prepare realistic content plans collaboratively with other content creators
- Design and implement scalable, flexible, and reusable content for developers
- Determine the 'right content to build', including delivery method and effort, based on competency requirements in alignment with stakeholder guidance
- Develop curriculum for one or more applications and services while following instructional design best practices and department standards
- Design and develop a variety of learning materials, including interactive tutorials/practical labs, videos, assessments, micro-learning modules, and e-learning courses tailored for diverse user needs and technical levels
- Collaborate closely with cross-functional teams to ensure content aligns with brand standards and visual experience goals
- Partner closely with writers, product managers, engineers, professional services teams, and other subject matter experts to understand technical features and align learning objectives with business goals
- Conduct regular audits to identify and address content gaps or inconsistencies
- Seek and incorporate input from Subject Matter Experts, Product Managers, and Learners
- Analyze, and apply data to improve training experience, identify learner pain points, and iterate on course effectiveness and engagement
- Provide guidance to junior instructional designers, ensuring best practices are followed in learning experience design and development
Skills
- Bachelor's degree in instructional design, education, technical writing, or a related field, combined with 5-8 years of experience explicitly developing highly technical training content. Alternatively, a bachelor's degree in computer science or a similar field, in combination with relevant work experience in education or technical writing
- Proven experience designing and delivering technical training tailored specifically for developer and engineer audiences on enterprise software or SaaS applications
- Strong background in troubleshooting complex systems, reading/debugging code, and a solid understanding of web application development and cloud platform tooling
- Practical experience leveraging AI tools (e.g., Gemini, ChatGPT, Claude) to accelerate content development and research
- Self-starter mentality with a passion for continuous learning and a proven ability to learn on the job and work independently with minimal instruction
- Experience using instructional design principles
- Ability to gather information from subject matter experts and learn by experimenting
- Excellent written, verbal communication and collaboration skills with the ability to work across diverse teams
- Strategic thinker with a creative and innovative approach to content development
- Excellent organizational skills and ability to manage multiple tasks in a fast-paced, dynamic environment
- Experience with agile methodologies for project or content development and familiarity with project management tools such as JIRA
- Fluent in English
- Prior experience working with or developing technical training for Guidewire applications and platform services
- Experience with structured authoring tools such as Madcap Xyleme
- Understanding of cloud services and familiarity with major cloud providers such as AWS, Azure, Google Cloud, etc
- Understanding of cloud development workflows and DevOps practices, such as CI/CD pipelines, automated testing, monitoring, and logging
- Ability to read, interpret and understand programming languages like Gosu, Java, or JavaScript
- Familiarity with REST APIs, SDKs, AI-assisted development and an understanding of how developers interact with cloud services
- Basic understanding of version control systems, specifically Git and standard repository workflows
- Experience with graphics and video tools such as Figma, Vyond, and Camtasia
Benefits
- All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan.
- Some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.
Company Overview
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