[Remote] Sales Support Representative

Note: The job is a remote job and is open to candidates in USA. BSN SPORTS, a Varsity Brands company, is the recognized leader in team athletic gear, serving as the largest distributor of sporting goods in the United States for over 50 years. They are seeking a Sales Support Representative to support sales professionals by managing order processes, ensuring timely and accurate order entry, and facilitating communication between departments and vendors.

Responsibilities

• Provide support to Sales management and Sales Pros, including, assist and train Sales Pros on order entry
• Research vendor issues and check availability of products
• Responsible for returns/replacements for assigned sales pros
• Managing sales reports for orders processed
• Responsible for opening, running and closing of customer web stores (MTS)
• Responsible for communicating issues between sales and other departments
• Responsible for keeping open communication with vendors
• Checking stock, tracking product and speaking directly with customers
• Continuing education around knowledge of products

Skills

• Self-motivated team player, with the ability to work independently with minimal supervision
• Passion for working with multiple outside sales professionals at a time
• Ability to navigate ambiguity within a complex, dynamic and rapidly changing environment
• Incorporate customer-centric values and SPIRIT principles into the company's mission, vision, and core values
• Attention to detail, ability to multitask, remain organized and prioritize tasks with strict deadlines
• The ability to communicate effectively (written & verbal) across all organizational levels
• Must be comfortable with conflict resolution
• Ability to work in a fast-paced environment and pivot focus of responsibilities in a smooth and efficient manner
• Strong knowledge of our products
• Proficiency in Microsoft Office including Excel, Word, Outlook and Teams
• Proficiency in SAP, QOE, CRM (Engage), order flow management, etc
• High school diploma or GED required
• 1-2+ years of customer service or sales support experience
• Associate's degree preferred
• Team sports experience preferred

Benefits

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Company Overview