[Remote] Senior Manager - UX Design

Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to building a world of health around every individual, aiming to simplify health care for communities. The Senior Manager - UX Design will collaborate with various teams to ensure high-quality designs and stakeholder satisfaction, while also developing user experience strategies and understanding customer journeys.

Responsibilities

• Collaborate with other Design, Product, and Development managers to ensure alignment across projects
• Proactively work with reports to ensure high quality designs and stakeholder satisfaction
• Collaborate with other Design Managers and Director on user experience strategy
• Work with agile leadership to ensure Design team quality, efficiency and velocity meets team needs
• Develop deep understanding of customer journeys, personas and segmentation within your portfolio of projects
• Translate complex cognitive challenges across multiple projects into elegant user experiences delivered across multiple channels
• Gain stakeholder support for designs by clearly communicating design vision and rationale
• Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you

Skills

• Has a strong portfolio of work that includes exceptionally crafted desktop, native app design and mobile best practices
• Has a minimum of 5 years' experience in Desktop, native app design, including IxD and visual design
• Has proven experience in driving and delivering design from initial concepts to in-market experiences
• Has 3 years of experience leading design collaboration sessions with a range of stakeholders
• Has proven experience defining design direction, communicating rationale to a non-design audience, and successful advocacy for design decisions
• Is fluent in Figma
• Ability to mentor junior designers
• Strong portfolio of work including examples of mobile web, desktop and app experiences
• Strong understanding of design system and component-based design
• Strong understanding of native mobile and responsive web platforms and designing UI solutions within them
• Ability to conceptualize, design, and deliver experiences
• Ability to communicate user needs and demonstrate how proposed designs solve those to internal team and other stakeholders
• Ability to collaborate with designers, strategists, managers, and technologists
• Ability to collaborate with product owners, scrum masters and engineering teams within an agile process
• Ability to present to senior stakeholders and build support UX work initiatives (Ability to direct the work of others)
• Knowledge of user-centered design philosophy and process
• Hands on experience with wire framing and prototyping tools
• Attention to detail and passion for excellence
• Ability to work within design systems
• Candidates for this role demonstrate exceptional UX & UI design craft, Application and understanding of desktop & native platform best practices, creative problem-solving and curiosity, comfort navigating ambiguity, proactive collaboration, and good communication skills
• They should feel comfortable working independently and take initiative to plan their work against a defined goal
• The person occupying this role will work together with a wide range of disciplines and stakeholders
• The person occupying this role will use a working knowledge of AI in the design thinking and design delivery process
• They should feel comfortable applying data-driven design principles to guide product decisions and influence analytics strategy

Benefits

• This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
• This position also includes an award target in the company’s equity award program.
• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

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