[Remote] Strategic Account Manager (East)

Note: The job is a remote job and is open to candidates in USA. RRD is a leading global provider of marketing, packaging, print, and supply chain solutions. The Strategic Account Manager is responsible for maintaining and growing customer accounts, developing strategic plans, and promoting sales through consultative processes with clients.

Responsibilities

• Maintain and grow customer accounts optimizing revenue opportunities: 75%
• Act as a trusted business partner, build meaningful value-add relationships
• Build successful relationships with senior level clients and decision makers
• Ensure tactical and flawless implementation of programs
• Point of client contact for problem solving
• Develop and cultivate new business opportunities with the client
• Develop strategic advertising ideas / programs
• Participate in account strategy sessions
• Engage with decision makers
• Lead with client solutions, understanding their end goal, provide integrated product solutions
• Using data, research and insights to maintain and grow revenue opportunities
• Understanding of how Customers’ consumer marketing, advertising and trade/sales dollars are being spent to include: Competing for and securing every order or reporting it as competitive activity; create cross-selling and up-selling opportunities
• Sell product mix (integrated solutions) as appropriate to ensure successful campaigns
• Engage internal sales product experts and support teams, to sell an omni-channel solution
• Research, tailor and teach commercial insights to clients
• Obtain and understand Customers’ marketing and advertising requirements and objectives
• Create demand for all RRD Products, Services and Solutions
• Negotiate contracts; engaging internal resources as needed
• Exceed revenue goals and be proactive in driving revenue 10%
• Create a compelling story/vision for the customer challenging their marketing strategy
• Propose omni-channel solutions that will fulfill the clients goals
• Engage internal experts to provide expertise on products as needed
• Acquire and sell to close accounts with varying complexity levels
• Provide accurate and timely reports and forecasting as required by the Company. 15%

Skills

• Bachelor's degree preferably in the fields of Business, Marketing, or Communications; or equivalent combination of education and experience
• Working knowledge of Microsoft Office
• 5+ years of successful (proven) outside sales and/or account management experience
• 5+ years experience in developing and maintaining successful client relationships
• Use of data and insights as a solution selling tool
• Ability to determine and resolve issues and implications
• Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
• Ability to educate and influence stakeholders/audiences resulting in closed/won business
• Excellent written and oral communication skills
• Ability to manage multiple clients while seeking organic growth opportunities
• Proficiency in Microsoft Office and CRM software, with aptitude to learn system
• Communication with clients and internal co-workers – all levels of management, business leadership, customers, suppliers and other internal/external entities as required
• Ability to make out-of-box recommendations to clients and areas that support sales (ie: targeting, marketing and pricing)
• Requires broad conceptual judgment and ability to deal with complex factors
• Travel required
• Media experience is highly preferred

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Other voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts

Company Overview