[Remote] Senior Manager, Process Engineer
Note: The job is a remote job and is open to candidates in USA. KLDiscovery is hiring a Senior Manager, Process Engineer to build the industrial engineering function from the ground up. The role involves process design, constraint management, performance measurement, and cross-functional leadership in a high-volume operations environment.
Responsibilities
- Own end-to-end process mapping across all operational workflows, from intake through delivery
- Apply Lean, Six Sigma, DMAIC, and Theory of Constraints to identify waste and redesign for throughput and quality
- Establish KLD-wide documentation standards (SOPs, swimlane maps, RACI), maintain a current- and future-state process library that serves as the operational baseline for all functions, and lead process design for new capability launches so scalability is engineered in from day one
- Identify and actively manage the binding constraint in the production system at all times
- Build capacity models that connect staffing, work mix, and throughput to revenue and delivery commitments
- Develop surge capacity playbooks and flex staffing frameworks, and partner with Ops leaders to sequence and prioritize investments based on constraint analysis and unit economics
- Design and own the KPI framework for operational performance, including throughput, cycle time, error rate, cost per unit, and capacity utilization
- Build dashboards and reporting cadences that give leadership real-time visibility into process health
- Run structured variance analysis to surface root causes, not symptoms, and deliver executive-ready reports with clear recommendations
- Lead a process improvement council across Ops, Product, Technology, and Finance to align on priorities and eliminate duplicative effort
- Partner with Product and Engineering to translate process requirements into automation and tooling specifications
- Build credibility through data, transparency, and demonstrated results, and represent the process function in executive planning and investment decisions
- Hire, develop, and retain a team of industrial engineers and process analysts
- Build the IE function from an ad hoc resource into a standing capability the business relies on
- Coach practitioners in structured problem-solving and stakeholder communication, and establish a continuous improvement culture that does not depend on the IE team to initiate every project
Skills
- Eight or more years in industrial engineering, process engineering, or operational excellence in a high-volume environment
- Proven track record of designing and implementing process improvements with measurable impact on throughput, cost, or quality
- Experience building or leading an IE or operational excellence function, not just contributing to one
- Strong analytical and quantitative skills, with proficiency in process mapping tools, statistical analysis, and data visualization
- Demonstrated ability to lead cross-functional teams without direct authority
- Experience in PE-backed or high-growth environments where urgency and resource constraints are the norm
- Executive-grade communication; able to translate process findings into business decisions
- Bachelor's degree in industrial engineering, operations research, or a related quantitative field; advanced degree a plus
- Track record of developing and promoting talent within the function
- Lean Six Sigma Black Belt or equivalent certification strongly preferred
Benefits
- Market-competitive compensation, performance bonus, and equity participation.
- Medical, dental, and vision benefits.
- 401(k) retirement plan.
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