[Remote] Inside Channel Account Manager

Note: The job is a remote job and is open to candidates in USA. ESET North America is a privately held global digital security company committed to a positive digital future. The Inside Channel Account Manager will drive growth through channel partners by building strategic relationships and managing a qualified pipeline to elevate partner success.

Responsibilities

• Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirements
• Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organization to positively influence as required. Primarily deal with volume partners
• Perform profiling of partners on a daily bases with aim to identify partners with potential and pass them to CAMs
• Create the pipeline with your accounts with focus on existing business and upsell
• Be able to accurately forecast revenue on a weekly and monthly basis
• Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims
• Keep reseller and customer company information and all activities up-to-date in CRM system
• Assist resellers in operation tasks to process Deal registration and Orders
• Achieve monthly and annual revenue and KPIs targets
• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company

Skills

• Highly detail-oriented with a strong sense of ownership and self-motivation
• Excellent communication skills with a consistent and proactive approach to follow-up
• Bachelor's degree in Cybersecurity, Information Technology, or a related field preferred; equivalent experience will be considered
• 2–5 years of experience in an inside sales role, ideally within the cybersecurity industry
• Must have experience working with SaaS solutions

Benefits

• 401(k) matching
• Wellness and WFH Stipends
• Dental Insurance
• Employee Assistance Program
• Health insurance
• Life insurance
• Paid time off
• Volunteer Time off opportunities
• Tuition reimbursement
• Vision insurance
• Remote Working environments
• Health and wellness programs
• Performance bonuses
• Product discounts
• Holidays
• Paid time off

Company Overview