[Remote] Bilingual Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Continuum Global Solutions is a company dedicated to enhancing customer experiences through exceptional care services. They are seeking Bilingual Customer Service Representatives who will support New York City residents by addressing inquiries related to city services and ensuring a positive customer experience.

Responsibilities

• Actively listen to callers to understand their concerns, build rapport, and create a positive customer experience
• Address incoming inquiries from New York City residents related to city services and general service needs
• Create work orders, route requests to the appropriate department, and document resident complaints accurately
• Provide accurate information in a timely, professional, and courteous manner
• Direct requests to the appropriate department or agency for further action
• Maintain a professional demeanor with all customers while showing patience, courtesy, and respect
• Build knowledge through training, interactions with support staff, and quality feedback to enhance daily performance and call handling
• Adapt to changing business needs and support additional call types or workflows as needed

Skills

• High school diploma or GED with a minimum of 2 years of customer service experience; Associate degree with a minimum of 1 year of customer service experience
• Bilingual in Spanish with strong command of the English language required; training will be conducted in English
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Ability to thrive in a fast-paced environment with a wide variety of customers and personalities
• Open and flexible availability, including evenings and both weekend days, based on business needs
• Must live in the state of New Jersey
• High-speed internet with at least 15 Mbps download speed and 5 Mbps upload speed
• Hard-wired internet connection via ethernet cable to a modem/router you own or are responsible for; no satellite, Wi-Fi-only, or cellular internet services
• Dedicated, quiet, and secure workspace free from distractions
• USB wired headset with noise-canceling microphone

Benefits

• Shift differential for specific shifts
• Full health and wellness benefits starting on day 1 of employment
• Paid time off
• 401(k) retirement plan
• Company-paid life insurance

Company Overview