Customer Success Specialist

Zen Educate is a technology company focused on transforming the education recruitment sector. They are seeking a Customer Success Specialist to manage and grow partnerships with US schools while supporting educators to ensure their success in various roles.

Responsibilities

• Building deep, meaningful relationships with your school partners
• Work with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classrooms
• Upselling Zen products and services to expand our impact within your school partner portfolio
• Acting as a responsive, central point of contact for all school partnership stakeholders
• Reporting on key trends and feedback to our Product team to help improve our platform
• Communicating daily with newly onboarded educators to place them in daily subbing or long-term roles
• Maintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problems
• Coaching educators and improving their performance in schools

Skills

• A deep passion for the education sector and creating a positive social impact
• Experience in sales, partnerships, account management, recruitment, or education is a plus
• Coachability: You thrive on feedback, bring low ego, and are eager to learn daily
• Grit: You are a self-starter who enjoys getting scrappy and thinking like an entrepreneur to reach goals. Challenges and setbacks do not deter you from getting back up and trying again
• Positivity: You lift others up and celebrate the wins of our schools, educators, and your teammates
• Strong Work Ethic: You hold yourself to high standards and do not settle for the status quo. You are organized, efficient, and work with urgency
• Empathy: You deeply care about other people's experience, and go above and beyond to give them a better experience than they've ever had before

Benefits

• 18 days of PTO + 8 days of paid sick leave + US Federal holidays + option to purchase up to 5 additional days per year
• Health insurance through Blue Cross Blue Shield
• 75% coverage for health
• 75% coverage for vision + dental (Guardian & VSP)
• 50% coverage for health, vision, and dental for dependents
• Quarterly social budget
• Travel opportunities to visit schools + school conferences

Company Overview