Mental Health Customer Service Representative (Remote) at arenaflex

Join arenaflex, a leading genetic testing and precision medicine company, as a Mental Health Customer Service Representative. As a key member of our team, you will be the face of our organization, providing exceptional support to our customers, including clinics, physicians, medical staff, and patients. This is an exciting opportunity to work in a dynamic and inclusive environment where you can make a meaningful impact on people's lives.

About arenaflex

arenaflex is a global leader in genetic testing and precision medicine, dedicated to advancing health and wellbeing for all. For over 30 years, our scientific expertise has brought actionable genetic insights to millions of people. We continue to innovate across hereditary cancer risk, reproductive health, oncology, urology, and mental health. Our mission is to provide accurate and timely testing services, empowering healthcare professionals and patients to make informed decisions.

Responsibilities

As a Mental Health Customer Service Representative, you will be responsible for:

• Coordinating testing services for patients by reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
• Working with healthcare providers to complete the required documentation and sample submission.
• Confirming insurance eligibility and benefit levels.
• Communicating with patients to explain insurance coverage benefits and test information, including process and turnaround time.
• Managing assigned work and meeting production and quality metrics independently.
• Collaborating with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
• Identifying issues and trends, and working with your team and leadership to develop best practices to ensure exceptional service and experience for all customers.
• Participating in the Quality Assurance plan.
• Complying with applicable CLIA and HIPAA regulations.

Qualifications

To be successful in this role, you will need:

• A High School diploma or equivalent, with at least 1 year of relevant experience, or an associate or bachelor's degree.
• Fluency in Spanish is preferred/encouraged.
• Excellent interpersonal and communication skills.
• A preference for higher net typing speed applicants.
• Excellent listening, transcribing, and self-review skills.
• PC experience, including familiarity with Excel, Word, Internet, and e-mail.
• Ability to manage several tasks simultaneously, often under pressure.
• Excellent organizational and task management skills and professional judgment.
• A hardworking individual who loves working on a team and supporting others.

Physical Requirements

This role requires sedentary work or exerting up to 10 pounds of force occasionally. You will be required to perform tasks such as stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. You will also use equipment and tools necessary to perform essential job functions.

Equal Employment Opportunity (EEO)

arenaflex recognizes that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Why Join arenaflex?

* Work in a dynamic and inclusive environment where you can make a meaningful impact on people's lives.

• Collaborate with a talented team of professionals who share your passion for delivering exceptional service and support.
• Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
• Participate in ongoing training and development opportunities to enhance your skills and knowledge.
• Contribute to a company that is committed to advancing health and wellbeing for all.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). Apply for this job