Operations Specialist
Focus Financial Partners is a leading partnership of fiduciary wealth management and related financial services firms. The Regional Operations Specialist I will support a network of advisors with tasks related to servicing client accounts, including account management and problem resolution, while maintaining a high standard of quality control.
Responsibilities
- Have proficiency in one specialization
- Adjust focus as required to provide support to your team
- Have a fundamental working knowledge in systems and platforms, like Salesforce, Outlook, and custodian websites
- Utilize effective communication skills with both internal and external partners
- Provide support and problem resolution to Advisors and internal teams as it pertains to new accounts, account maintenance, transfers or cashiering
- Maintain a high standard of quality control for all incoming requests
- Liaise with custodian partners and Advisors to successfully process requests
- Review requests for clarity and /or omissions prior to submission to our custodian partners
- Research and resolve issues with advisors, custodial partners, and internal teams to obtain the best possible outcome
- Remain current on trends and policy changes required by custodians due to regulatory updates
- Overtime may be required, specifically around high-volume times such as the end of a quarter and tax season
Skills
- Bachelor's degree in related field and 1+ years of operations/client service experience; OR High School Diploma and 5+ years of working in financial services or related field
- Experience working with Charles Schwab, Fidelity, or Pershing
- Knowledge of CRM systems, preferably Salesforce
Benefits
- Annual cash bonus
- Comprehensive benefits package
Company Overview