[Remote] Operations Associate
Note: The job is a remote job and is open to candidates in USA. Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. The Operations Associate will contribute to the ongoing development and improvement of sales and marketing processes, systems, data, and decision-making, playing an integral role in customer lifecycle tracking, CRM management, and cross-functional project management.
Responsibilities
- Customer Relationship Management (CRM) data cleansing to improve consistency and accuracy
- Day-to-day management and development of the Bitwarden HubSpot instance, including process improvements and automations
- Review and staging of marketing communications, and support for marketing events
- Management and resolution of applicable customer support requests (documentation requests, redirection to sales, etc.)
- Supporting daily, weekly, and monthly reporting and data auditing tasks
- Maintaining documentation for Sales and Marketing Operations processes
- Contributing to a variety of meetings and project sessions with leadership and stakeholders from other departments
Skills
- 1-3 years of experience in Sales or Marketing Operations
- 1-3 years CRM administration experience (HubSpot strongly preferred)
- Experience leveraging data to improve processes
- Ability to absorb new knowledge on a daily basis
- Ability to multitask and complete projects in an expeditious and comprehensive manner
- Ability to clearly communicate and work well with others
- Ability to understand tools: databases, order entry, Stripe, Excel
- Experience interacting with software vendors (product evaluations, relationship management)
- Willingness to support AI agent and workflow development
- Possess an upbeat attitude
- Self-motivated and willing to learn
- Exceptional written and verbal communication skills
- Detail-oriented
- Strong time management and organization skills
- Ability to understand and work in the following applications/platforms: G Suite, MS Excel, Asana, Ninetailed/Contentful, and HubSpot
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