Experienced Full Stack Customer Service Representative – Health Insurance Enrollment and Support

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in the healthcare industry? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives! At blithequark, we're committed to making finding and enrolling in health insurance simple, and we're looking for dedicated and self-driven individuals to join our team. As a Remote Customer Service Representative, you'll play a vital role in delivering an amazing customer experience and helping our customers navigate the complexities of health insurance. About blithequark blithequark is a leading provider of cloud-based enrollment tools and services for state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools make finding and enrolling in health insurance a breeze. Why Join blithequark? * Be part of a dynamic and growing company that's making a real difference in people's lives * Enjoy a collaborative and supportive team environment that values your contributions and growth * Take advantage of our comprehensive benefits package, including paid training, performance-based incentives, and a 401K match * Work from the comfort of your own home, with the flexibility to balance your work and personal life * Develop your skills and expertise in a rapidly evolving industry, with opportunities for career growth and advancement Responsibilities As a Remote Customer Service Representative, you'll be responsible for: * Handling inbound and outbound calls, delivering exceptional customer service experiences consistently * Managing customer accounts and providing technical support * Entering application data and responding to online chat inquiries as assigned * Interpreting and following defined procedures and policies * Utilizing creative problem-solving skills to resolve customer issues * Demonstrating flexibility and adaptability to changing projects and updates * Managing time and tasks effectively, with a high level of multitasking and task prioritization Requirements To succeed in this role, you'll need: * 18 years of age or older * A dedicated, private, and secure workspace * A personal device with a functioning camera (required for the Training Period) * A commitment to full attendance for the paid 3-week Training period * A minimum internet speed of 35 mb/s with an ethernet connection * Cable/Fiber Broadband Internet with a hard-wired ethernet connection (required) * NOT compatible with mobile internet service providers and/or satellites * NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders Qualifications To excel in this role, you'll need: * Moderate to advanced computer skills * A high level of comfort learning new technology * A high level of professionalism * Excellent verbal and written communication skills * Comfortable working from home * Self-motivated and success-driven Preferred Experience While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be a plus. Familiarity with CRM systems and practices, as well as Spanish Bilingual skills, are also desirable. What We Offer * Paid Training * Full-Time, Seasonal role * Performance and attendance-based incentives, in addition to the base pay * The convenience of working from home * Collaborative and supportive team environment * 401K Match * Individual Coverage HRA (ICHRA) * Paid time off (PTO) How to Apply If you're a motivated and customer-focused individual looking for a challenging and rewarding role in the healthcare industry, we invite you to apply to this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Equal Employment Opportunity blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Contact Us If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! ```html

Join Our Team

At blithequark, we're passionate about making a difference in people's lives. We're a dynamic and growing company that's committed to delivering exceptional customer experiences and empowering our customers to make better health plan decisions.

About the Role

As a Remote Customer Service Representative, you'll play a vital role in delivering an amazing customer experience and helping our customers navigate the complexities of health insurance. You'll be responsible for handling inbound and outbound calls, managing customer accounts, and providing technical support.

Responsibilities

• Handling inbound and outbound calls, delivering exceptional customer service experiences consistently
• Managing customer accounts and providing technical support
• Entering application data and responding to online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Utilizing creative problem-solving skills to resolve customer issues
• Demonstrating flexibility and adaptability to changing projects and updates
• Managing time and tasks effectively, with a high level of multitasking and task prioritization

Requirements

• 18 years of age or older
• A dedicated, private, and secure workspace
• A personal device with a functioning camera (required for the Training Period)
• A commitment to full attendance for the paid 3-week Training period
• A minimum internet speed of 35 mb/s with an ethernet connection
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection (required)
• NOT compatible with mobile internet service providers and/or satellites
• NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

Qualifications

• Moderate to advanced computer skills
• A high level of comfort learning new technology
• A high level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Preferred Experience

• Previous experience in customer support or technical support roles
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Familiarity with CRM systems and practices
• Spanish Bilingual skills

What We Offer

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding role in the healthcare industry, we invite you to apply to this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!

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