Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support

Are you a self-driven and dedicated individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives, where you'll play a vital role in making finding and enrolling in health insurance simple for millions of consumers across the country. At blithequark, we're committed to building a motivating and positive work environment, even in a remote setting. Our vision is to empower individuals to make informed health plan decisions, and we're looking for reliable, dedicated, and self-driven individuals to join us on this mission. As a Remote Customer Service Representative, you'll be part of a collaborative and supportive team environment, working from the comfort of your own home.

About blithequark

blithequark is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our consumer-friendly interface and decision support tools empower millions of consumers to make better health plan decisions. With the largest state-based marketplace footprint, we're dedicated to making finding and enrolling in health insurance simple, especially during these challenging times.

Key Responsibilities

As a Remote Customer Service Representative, you'll be responsible for delivering an exceptional customer experience through:

• Inbound and outbound calls to resolve customer inquiries and concerns
• Managing customer accounts and providing technical support
• Application data entry and online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Utilizing creative problem-solving skills to resolve complex issues
• Demonstrating flexibility and adaptability to changing projects and updates
• Managing time and tasks effectively, prioritizing multiple responsibilities
• Participating in extensive self-study, training, and testing to ensure eligibility for certifications

Qualifications

To succeed in this role, you'll need:

• Moderate to advanced computer skills, with a high level of comfort learning new technology
• Excellent verbal and written communication skills, with a high level of professionalism
• Comfort working from home, with a dedicated, private, and secure workspace
• Self-motivation and a success-driven attitude
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Familiarity with CRM systems and practices, a plus

Preferred Experience

While not required, previous experience in customer support or technical support roles, particularly in the health insurance industry, is highly valued. Familiarity with Group and/or Individual health insurance, the Affordable Care Act, and CRM systems is also a plus.

What We Offer

As a Remote Customer Service Representative at blithequark, you'll enjoy:

• Paid training and certification programs to ensure your success
• Full-time, seasonal role with performance and attendance-based incentives
• The convenience of working from home, with a collaborative and supportive team environment
• 401K match and Individual Coverage HRA (ICHRA) benefits
• Paid time off (PTO) to recharge and refocus
• Opportunities for career growth and advancement in a dynamic and rapidly evolving industry

Compensation and Benefits

* Hourly rate: $15.00 - $16.50, with performance incentives

• Spanish Bilingual: $17.00/hr, with performance incentives
• Comprehensive benefits package, including 401K match and Individual Coverage HRA (ICHRA)

How to Apply

If you're a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team! Apply for this job