Experienced Crisis Specialist – 988 Chat/Text Crisis Support
Are you passionate about making a difference in people's lives? Do you have a strong desire to provide support and guidance to those in crisis? If so, we invite you to join our dynamic team at blithequark as a Crisis Specialist – 988 Chat/Text Crisis Support. As a key member of our remote crisis support team, you will play a vital role in delivering care that changes people's lives.
About blithequark
blithequark is a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. With thousands of employees across the nation, we offer rewarding opportunities to serve all ages in a variety of settings. Our organization is built on the principles of understanding, recognizing, and responding to those affected by trauma, strengthening resilience for our clients, staff, and community.
Job Summary
We are seeking an experienced Crisis Specialist to join our 24/7/365 mental health crisis/suicide prevention focused team. As a Crisis Specialist, you will provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress. You will handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988, and provide telephonic or chat clinical screenings and risk assessments. This is a remote position, and you will work from home, providing support to individuals in crisis.
Responsibilities
* Provide telephonic or chat clinical screenings and risk assessments for individuals experiencing emotional distress
* Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to meet individual needs
* Conduct follow-up calls for individuals deemed moderate to high risk for suicide
* Meet the ethical and clinical standards in compliance with all accreditation
* Actively participate in ongoing supervision, training, and team meetings
* Assist in administrative tasks as needed
Requirements
* Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist
* Six months to one year of related crisis experience required
* Effectively communicate via written, verbal, in-person, and virtual methods
* Demonstrates high-level customer service skills and professional etiquette
* Knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
* Knowledge of suicide assessments
* Skill in providing crisis intervention
Preferred Qualifications
* Experience working in a crisis support or mental health setting
* Knowledge of trauma-informed care and crisis intervention techniques
* Certification in crisis intervention or a related field
Work Environment and Culture
As a remote Crisis Specialist, you will work from home, providing support to individuals in crisis. You will be part of a dynamic team that is passionate about delivering care that changes people's lives. Our organization is built on the principles of understanding, recognizing, and responding to those affected by trauma, strengthening resilience for our clients, staff, and community.
Benefits
* Medical, dental, and vision health coverage
* Flexible Spending and Health Savings Accounts
* 403b retirement plan with company match
* Paid time off and ten paid holidays
* AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
* Diversity, Equity, and Inclusion employee resource groups
* Continuing education opportunities
* Employee Assistance Program
Compensation
* Pay range: $19.10 - $26.80 per hour
How to Apply
If you are passionate about making a difference in people's lives and have the skills and experience required for this role, we invite you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
About blithequark
blithequark is an equal opportunity employer. Employment at blithequark is based solely on a person's merit and qualifications directly related to professional competence. blithequark does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
Disclaimer
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
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About blithequark
blithequark is a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. With thousands of employees across the nation, we offer rewarding opportunities to serve all ages in a variety of settings. Our organization is built on the principles of understanding, recognizing, and responding to those affected by trauma, strengthening resilience for our clients, staff, and community.
Job Summary
We are seeking an experienced Crisis Specialist to join our 24/7/365 mental health crisis/suicide prevention focused team. As a Crisis Specialist, you will provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress. You will handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988, and provide telephonic or chat clinical screenings and risk assessments. This is a remote position, and you will work from home, providing support to individuals in crisis.
Responsibilities
- Provide telephonic or chat clinical screenings and risk assessments for individuals experiencing emotional distress
- Answer crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to meet individual needs
- Conduct follow-up calls for individuals deemed moderate to high risk for suicide
- Meet the ethical and clinical standards in compliance with all accreditation
- Actively participate in ongoing supervision, training, and team meetings
- Assist in administrative tasks as needed
Requirements
- Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field required; or Certified Peer Recovery Specialist
- Six months to one year of related crisis experience required
- Effectively communicate via written, verbal, in-person, and virtual methods
- Demonstrates high-level customer service skills and professional etiquette
- Knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
- Knowledge of suicide assessments
- Skill in providing crisis intervention
Preferred Qualifications
- Experience working in a crisis support or mental health setting
- Knowledge of trauma-informed care and crisis intervention techniques
- Certification in crisis intervention or a related field
Work Environment and Culture
As a remote Crisis Specialist, you will work from home, providing support to individuals in crisis. You will be part of a dynamic team that is passionate about delivering care that changes people's lives. Our organization is built on the principles of understanding, recognizing, and responding to those affected by trauma, strengthening resilience for our clients, staff, and community.
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Diversity, Equity, and Inclusion employee resource groups
- Continuing education opportunities
- Employee Assistance Program
Compensation
Pay range: $19.10 - $26.80 per hour
How to Apply
If you are passionate about making a difference in people's lives and have the skills and experience required for this role, we invite you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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