Join the Award-Winning Team at Corporate Traveler: Melon Online & Chat Fulfillment Agent - Remote, US

Accelerate your career with Corporate Traveler, a globally recognized leader in travel management, as a Melon Online & Chat Fulfillment Agent in our 100% remote US team! We're proud to have been named the World's Leading Travel Management Company by the World Travel Awards. Now, we're looking for talented individuals to help us deliver exceptional customer experiences through our innovative online platform, Melon.

About the Role

As a Melon Online Fulfillment Agent, you'll play a vital part in expanding Corporate Traveler's online service offerings. You'll work closely with our team to provide top-notch support to customers through chat, ensuring seamless experiences from start to finish. Your responsibilities will include:

• Assisting customers through chat, becoming an expert on Melon, and triaging general questions and emergency assistance
• Escalating complex needs to dedicated day teams and ensuring warm handovers
• Providing technical and travel support to Melon customers, responding to initial chat conversations within strict SLA
• Collaborating with cross-functional teams to drive success and contribute to the technological advancement of our SME business

Requirements

• At least 3 months of experience with FCTG and Sabre
• Proven track record of success and willingness to take on new challenges
• Excellent communication and problem-solving skills, with high empathy and patience
• Ability to multi-task, work under pressure, and adapt quickly to evolving needs
• Geography and international destination knowledge is a plus

What We Offer

• Competitive salary and benefits package, including health, vision, and dental insurance
• Generous paid-time off policy and employee financial wellness services
• Diversity & Inclusion initiatives and employee assistance program
• 401k program with partial match and employee share plan
• Ongoing training and professional development opportunities
• Travel perks and discounts

How to Apply

If you're excited about delivering exceptional customer experiences, driving technological advancements, and being part of an award-winning team, apply now for this exciting opportunity!