Site Reliability Engineer
Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.
With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door.
Roadie is seeking a Site Reliability Engineer to join our growing Technical Operations Team. We're looking for someone with a solid understanding of site reliability practices and hands-on experience working with production Kubernetes environments. The ideal candidate is a skilled problem solver with intimate knowledge of site reliability practices, standard Dev Ops principles, AWS, scripting languages and Kubernetes.
What You'll Do
- Support the reliability, scalability, and performance of our platform through hands-on work with our infrastructure and deployment pipelines
- Assist in maintaining and operating Kubernetes clusters (EKS), as well as other systems including Elasticsearch, MSK, RDS, and Redis
- Contribute to the deployment, tuning, and upkeep of observability tools like Prometheus, Loki, Grafana, OpenTelemetry, and New Relic
- Partner with more senior engineers to identify and remediate system bottlenecks and improve resource utilization
- Participate in the monitoring and tracking of service level indicators (SLIs) and service level objectives (SLOs)
- Write scripts and build automation to streamline operations and reduce manual work
- Help troubleshoot production and non-production issues as part of the incident response process
- Participate in an on-call rotation
Technology We're Using Now
- Python, Ruby on Rails, Golang
- React/Redux, Objective-C and Swift, Android
- Postgres, Redshift, Redis, Kafka
- AWS/GCP
- Docker/Kubernetes
- OpenTelemetry/Prometheus/Thanos/Loki/Grafana/New Relic/Sentry
- Git/CircleCI
- ArgoCD
What You Bring
- 3+ Years in various SRE roles
- 3+ Years in various DevOPS/System Engineering roles
- 3+ Years of experience building and managing production Kubernetes infrastructure
- 3+ Years experience with popular scripting languages (Python, Ruby, Bash, etc.)
- Experience with Infrastructure as code such as Terraform or Crossplane
- Experience with CI/CD Development tools (CircleCI, etc.)
- Experience with GitOPS Tools (ArgoCD)
- Experience using a broad range of AWS technologies (RDS, ElasticSearch, VPC, EKS, S3, CloudFront, MSK, Elasticache, CloudWatch, etc.)
- Experience developing and maintaining YAML templating systems (Helm charts, Kustomize, etc)
- Must be able to work independently, be self-motivated and handle multiple priorities
- Comfortable working in a fast-paced agile environment
Finally, a willingness to admit what you don’t know, and learn what you need to learn quickly.
Why Roadie?
- Competitive compensation packages
- 100% covered health insurance premiums for yourself
- 401k with company match
- Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
- Flexible work schedule with unlimited PTO
- Monthly 3-day weekends
- Monthly WFH stipend
- Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
- The technology you need to get the job done