Customer Success Manager - Pro Sports & Entertainment (Remote)

Join Attentive, the AI-powered SMS and email marketing platform, as a Customer Success Manager, where you'll play a vital role in driving growth and success for our professional sports and entertainment clients. As a trusted consultant, you'll work closely with our sales team, technical support, marketing, product, and design to deliver unparalleled messaging performance and commerce experiences for consumers. With a focus on the Pro Sports + Entertainment vertical, you'll have the opportunity to work with renowned clients like the Anaheim Ducks and Milwaukee Bucks, and help shape the future of customer success in this unique and fast-growing space.

As a Customer Success Manager at Attentive, you will:

• Cement relationships with new and existing customers, including onboarding, integration, account growth, new product adoption, and renewals
• Develop and refine our customer success playbooks for the Pro Sports + Entertainment vertical
• Provide strategic guidance and support to customers, advocating for their needs and driving business outcomes
• Analyze customer usage to inform forecasts, identify risks, and develop resolution strategies
• Collaborate with cross-functional teams to translate customer feedback into product requirements and drive business growth

To succeed in this role, you'll need:

• 2-4 years of account management experience, ideally in a marketing or software company
• Direct experience working with customers in the Pro Sports + Entertainment space
• A startup mindset, with a willingness to experiment, adapt, and innovate
• Strong understanding of customer success techniques and strategies
• Excellent communication, organizational, and problem-solving skills
• Comfort with learning new software and navigating complex work processes

In return, you'll receive a competitive salary range of $76,000 - $100,000 annually, plus bonus, commission, equity, and benefits. You'll also have the opportunity to work with a talented team, learn from industry experts, and contribute to the growth and success of a cutting-edge company. At Attentive, we're committed to diversity, equity, and inclusion, and we welcome applicants from all backgrounds.

Apply now to join our team and help shape the future of customer success in the Pro Sports + Entertainment industry!