Remote Part-time Customer Support Representative - Chat

Join Our Dynamic Team: Become a Part-time Customer Support Rep - Chat! We're seeking a highly skilled and motivated individual to fill a part-time customer support role, working remotely and engaging with customers via online chat. As a representative of our automotive dealer clients, you will provide exceptional customer service, drive lead generation, and contribute to revenue growth. This role offers a competitive salary, reflecting your skills and experience, and the flexibility to work from anywhere.

About Us: Gubagoo, an affiliate of Reynolds and Reynolds, is a relaxed, professional, and fun environment that values great customer service and cutting-edge technology. We're looking for positive, energetic, and tech-savvy individuals to join our team!

Job Summary:

In this part-time customer support role, you will:

• Manage a wide range of customer inquiries via online chat, providing accurate information about products and services
• Narrow down on appointment information to schedule appointments and capture customer contact information for lead generation
• Summarize interactions based on customer needs for client review and develop a knowledge base of evolving products and services

Responsibilities:

• Provide exceptional customer service via online chat, representing our clients in a positive and professional manner
• Manage multiple customer conversations simultaneously, prioritizing tasks and meeting performance metrics
• Stay up-to-date with product and service knowledge, adapting to changes and updates in a fast-paced environment

Requirements:

• Previous experience in retail customer service or the automotive industry (preferred but not necessary)
• Intermediate internet and window-based computer skills, with strong multitasking abilities (gaming experience a plus)
• Excellent written and verbal communication skills, with a positive and professional demeanor
• Ability to adapt to change, work in a quick-paced environment, and meet performance metrics
• Must be able to work 4-hour time blocks daily, attend 5 weeks of training, and commit to a minimum of 16+ hours per week
• Must be able to type at least 35 WPM (40+ preferred)

What We Offer:

• Competitive salary, reflecting your skills and experience
• Flexible scheduling after completion of training
• Opportunities for professional growth and development in a dynamic and supportive environment
• Access to great training programs, facility amenities, and employee perks (onsite dining, fitness center, medical center, sports and social leagues, and volunteering initiatives)

Are You the One We're Looking For?

If you're a motivated, customer-focused, and tech-savvy individual with a passion for delivering exceptional service, we want to hear from you! Submit your application today and join our team as a part-time customer support representative - chat!

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