Customer Experience Ambassador - Retail Operations

Join Our Team of Excellence: Unlock a Rewarding Career in Customer Service At Renewal by Andersen, we're dedicated to delivering exceptional customer experiences. As a Customer Experience Ambassador - Retail Operations, you'll be the face of our brand, providing top-notch service, managing order processing, and ensuring seamless scheduling. Enjoy a hybrid work model with 3 days on-site and 2 days remote in Jessup, MD, plus a competitive salary and comprehensive benefits package.

About the Position

The Customer Experience Ambassador - Retail Operations will be responsible for:

• Responding to customer inquiries and resolving issues with professionalism and empathy
• Processing complex orders with 100% accuracy, from intake to filing
• Updating customer management systems to ensure data integrity
• Clarifying, diagnosing, and resolving customer order issues in a timely manner
• Scheduling appointments with homeowners and creating packets for sales fulfillment
• Handling permits, inspections, and preparing customer correspondence
• Identifying areas for improvement and implementing process enhancements
• Communicating order fulfillment information to internal stakeholders and providing customer feedback
• Administering programs, such as customer referral initiatives
• Training colleagues on office and customer service processes
• Creating purchase orders, processing payments, and processing receipts as needed

Requirements

• High school diploma or equivalent, plus 2-4 years of work experience in order processing or a related field
• Demonstrated proficiency in word processing, spreadsheet software, and general computer skills
• Excellent phone etiquette, verbal skills, and problem-resolution abilities
• Intermediate writing skills and attention to detail
• Able to determine customer needs and assist in resolving issues

Nice-to-Haves

Benefits

• Medical, Dental, Vision, and Life Insurance
• Health Savings Account contributions
• Paid holidays, PTO, and 401(k) plan with company contributions
• Professional development and tuition reimbursement opportunities
• Charity contributions and nationwide career opportunities
• Profit-sharing target of $4,000 per eligible employee, prorated as appropriate

Ready for a Rewarding Career?

This is a low-stress role with great rewards. If you're reliable, willing to learn, and passionate about delivering exceptional customer experiences, we want you to apply now and join our team of excellence!