Remote Service Desk Agent - Join Our Dynamic Team!

Embark on an exciting career journey as a Remote Service Desk Agent with our innovative company! We're seeking a highly skilled and motivated individual to join our team, with an immediate start available for the right candidate. As a Service Desk Agent, you will play a vital role in delivering exceptional customer service and technical support to our clients. We offer a competitive salary and a collaborative work environment that fosters growth and development.

In this role, you will be responsible for:

• Providing 1st Level telephone and multi-media contact support to clients
• Achieving a high level of first contact resolution and ensuring customer satisfaction
• Responding to and resolving customer requests related to software, hardware, and network operations difficulties
• Accurately documenting calls and incidents in our contact management system
• Managing time and workload to meet predetermined service levels
• Maintaining data accuracy and assigning incidents and requests to the correct support group
• Acting as a single point of contact for incidents and problems logged
• Performing diagnostics to initiate problem management workflow processes
• Providing clients with reference numbers for their incidents/requests
• Supporting multiple clients through customer service professionalism and insight
• Identifying process efficiencies and implementing changes to improve service delivery

To succeed in this role, you should have:

• Typically, a High School diploma (Associate's Degree, professional certification(s), or license preferred) and 2-4 years of related experience
• 6 months of related experience in IT Service Desk or a similar field
• Relevant IT qualifications to a tertiary level and 6 months of experience providing Level 3 support for MS Office, MS Exchange, and MS Windows networks
• Working knowledge of data and voice network concepts
• Fluency in English and local languages of the countries we support

At Unisys, we're committed to providing equal employment opportunities to all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply! Apply Now and join our dynamic team!

We Welcome Your Application!

Even if you don't feel you're a perfect match, we'd still love to hear from you. We're looking for talented individuals to join our friendly team and contribute to our mission of delivering innovative solutions and exceptional customer experiences.