Registered Nurse Float - Northwest Region - Evernorth Care Group at The Cigna Group

About the position Are you ready to step into a position that combines your organizational skills, ability to multitask, and unrelenting drive to help others? We're looking for a Registered Nurse to join our fast-paced, customer-focused primary care/adult medicine teams for Evernorth Care Group across the Phoenix Valley. If you've always wanted to work in the outpatient healthcare setting and enjoy a friendly work environment, we're sure you'll love this position. The work hours are typically Monday to Friday from 8 a.m. to 5 p.m., with occasional shifts from 7 a.m. to 4 p.m. depending on the center's needs. The primary centers include Arrowhead, North Valley, Palm Valley, Paseo, Sun City, and Sun City West, with secondary centers in Paradise Valley, Phoenix Central, South Mountain, and Westridge. As a Registered Nurse (RN), you will have all of the responsibilities of the Medical Assistant and LPN in addition to being the clinical arm of your department. Your duties will include triaging patient calls and concerns, making outreach calls to patients post-hospitalization and after visiting the emergency room, and supporting the clinician to help manage the complex healthcare needs of patients. You will lead and support the back and front office staff regarding patient concerns or center needs, maintaining supportive relationships with multi-disciplinary team members to provide the best comprehensive care possible for our patients. You may also be asked to draw blood from ports, start and maintain simple IV infusions, assess and triage immediate response events within the clinics, and support LPNs clinically throughout the day. Additionally, you will help answer questions, concerns, and requests, either in person, through our EHR and patient portal, or by phone. Ensuring day-to-day operations in the clinic, you will use your organizational skills to help manage the healthcare needs of our varied patient population while accurately following all policies and procedures and providing excellent customer service. You will practice in alignment with the scope of your licensure and properly document your efforts of all the care and information provided to our patients. You will also be expected to appropriately manage ambiguity and recognize appropriate ways to deal with conflict management, along with performing all other duties as assigned.

Responsibilities

• Triage patient calls and concerns.

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• Make outreach calls to patients post-hospitalization and after visiting the emergency room.

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• Support the clinician to help manage the complex healthcare needs of patients.

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• Lead and support the back and front office staff with regards to patient's concerns or center needs.

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• Maintain supportive relationships with multi-disciplinary team members to provide comprehensive care.

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• Draw blood from ports and start and maintain simple IV infusions.

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• Assess and triage immediate response events within the clinics.

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• Support LPNs clinically throughout the day.

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• Answer questions, concerns, and requests in person, through EHR, and by phone.

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• Ensure day-to-day operations in the clinic and manage healthcare needs of patients.

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• Accurately follow all policies and procedures while providing excellent customer service.

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• Document care and information provided to patients.

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• Manage ambiguity and deal with conflict management appropriately.

Requirements

• RN License to practice in the state of Arizona.

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• High school diploma or GED certificate.

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• BCLS Certification.

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• Excellent customer skills and a commitment to providing empathetic, quality care.

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• Previous experience in a healthcare environment.

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• Experience working with Microsoft Office and comfortable with data entry into electronic health record systems.

Nice-to-haves

• 1+ year experience in the outpatient setting.

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• ACLS Certification.

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• Bilingual (English/Spanish) skills.

Benefits

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