IT Helpdesk with Scripting & Automation background

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IT/Helpdesk Support

About the Client

Clients build the structured video dataset for AI, helping content owners efficiently license their video data while providing AI companies with high-quality, searchable, and curated video datasets.Client Schedule: 6:00 AM- 3:00 PM PST

Job Overview

The client is looking for IT Helpdesk Support to assist our content partners with transferring their video data to us. This role is a mix of customer support, technical troubleshooting, and hands-on data transfer operations using AWS and automation scripts.

Key Responsibilities

Partner Coordination – Communicate with content partners over email and Slack to assist with data transfer.Technical Support – Troubleshoot and resolve issues when partners face problems copying files.Scripting Automation – Develop parallelized scripts to download files from a CSV list of URLs and upload them to our S3 storage.File Management – Organize and move files as needed when partners make mistakes in their transfers.Salesforce Support – Assist with Salesforce-related integrations and workflows as needed.

Qualifications Requirements

Basic scripting skills (Python, Bash, or similar) to automate file transfers.Strong problem-solving skills and ability to troubleshoot technical issues.Excellent written English communication skills for supporting partners over email and Slack.Familiarity with Salesforce integrations is a plus.Previous experience in technical support, customer service, or data operations is preferred.Flexible working hours, but must be available to support partners in various time zones.Must have reliable internet and a stable work setup to handle large file transfers.

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday Overtime Pay

Schedule: US work hours (40 hours per week)Location: This is a remote job

Salary Package (with HMO):

• Intermediate Level (3-5 years of experience): Up to PHP 53,000

Please note:

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Originally posted on Himalayas

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