Vice President, Global Insights & Customer Experience

The Vice President of Global Insights and Customer Experience will drive customer-centric strategies across the organization's global supply chain, leading efforts to integrate customer insights, data analytics, and market trends into supply chain operations to deliver exceptional customer experiences and enhance operational efficiency.

Requirements

• Bachelor's Degree in Business, Supply Chain Management, Data Analytics or related field, or equivalent experience
• 10+ years of experience with clear progression to senior leadership/management roles, leading and motivating cross-functional interdisciplinary teams to achieve strategic goals.
• Demonstrated strong comprehensive management, leadership, and executive skills
• Working knowledge of database systems and data modeling principles, ensuring secure and optimized data storage
• Proficiency with business intelligence (BI) platforms (e.g., Power BI, Tableau) to create real-time dashboards and visualizations
• Strong background in statistical analysis and data science principles (e.g., machine learning, predictive modeling) using tools such as Python or R.
• Experience with Customer Relationship Management (CRM) systems (e.g., Salesforce, Microsoft Dynamics) to track and manage customer interactions
• Awareness of AI-driven technologies (e.g., natural language processing, computer vision) to further enhance insights and improve customer experiences
• Excellent verbal and written communication skills. Ability to present complex concepts clearly and effectively to various stakeholders
• Prior experience analyzing and applying a broad organizational and business perspective to identify and maintain focus on key drivers of organizational performance to maintain product viability within the market
• Strong understanding of market trends/needs, business requirements and balance them successfully
• Ability to lead, mentor and develop a talented team of high-performing individuals in a fast-paced environment directly and successfully
• Demonstrated analytic and strategic problem-solving skills
• Clean credit history as reported by credit report

Benefits

• Equal opportunity employer
• Maintains a drug-free workplace
• Performs pre-employment substance abuse testing

Originally posted on Himalayas